Customer Service Advisor

Cactus Search; Datchet; Hybrid; GBP 26,000; Full time

Job summary

A recruitment firm in the UK is seeking multiple enthusiastic Customer Service Advisors to join their team. In this hybrid role, candidates will support customer enquiries via phone and CRM systems. The ideal candidates should have prior experience in customer service, possess strong communication skills, and be passionate about delivering excellent service. The role offers a competitive salary of £26k, with training provided. Applicants should ensure they can commute to Datchet/Slough office as needed.

Qualifications

• Previous experience within a Customer Service position is essential.
• Knowledge of CRM systems.
• A self-motivated, passionate, and enthusiastic approach to work.

Responsibilities

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution.
• Manage all direct customer interactions efficiently.
• Handle and respond to all general and order specific direct customer enquiries.

Skills

Previous experience within a Customer Service position

Knowledge of CRM systems

Outstanding verbal communication skills

Professional and empathetic approach to resolving issues

Decent I.T skills

Excellent time management

Job description

This role is Hybrid based in the Datchet/Slough, please check that you can commute in advance of application. There will be buses running from Slough Train station.

We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound calls. The role will deal with a wide range of customer service calls.

Cactus Search are currently in partnership with an amazing client who are offering you the following:

Salary - £26k

Hybrid – 1 day per week in the office – 2 Maximum

2-4 Weeks onsite training to start with

Key Responsibilities:

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
• Manage all direct customer interactions
• Handle and respond efficiently to all general and order specific direct customer enquiries
• Support customers with order status updates and delivery tracking queries
• Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
• Manage customer complaints and Escalate it to the right stakeholders to support resolutions
• Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:

• Previous experience within a Customer Service position is essential
• Knowledge of CRM systems
• A self-motivated, passionate, and enthusiastic approach to work
• Outstanding verbal communication skills
• Professional and empathetic approach to resolving issues
• Decent I.T skills
• Excellent time management

Please apply or email [e-mail] for more info