Customer Service Advisor

Foxtons Estate Agents; Worcester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Foxtons Estate Agents is seeking a Customer Service Advisor based in Worcester. This role involves supporting landlords and tenants, providing expert advice on rental processes, and ensuring excellent service delivery. Applicants are not required to have prior property management experience, as comprehensive training will be provided. Strong communication skills and a commitment to customer satisfaction are essential.

Benefits

Career progression based on performance

Unrivalled training and upskilling opportunities

One paid work day a year to volunteer

Wellbeing package including enhanced sick pay

Pension scheme

Qualifications

• Strong organizational skills and excellent attention to detail are crucial.
• Ability to communicate well with a wide range of people.
• Experience in a professional customer service environment is desirable.

Responsibilities

• Provide a single point of contact for landlords and tenants.
• Deliver expert advice on tenancy, including financial and legal matters.
• Organize maintenance projects and ensure smooth progress of tenancies.

Skills

Organizational Skills

Attention to Detail

Problem Solving

Customer Communication

Job description

About The Role

As a Customer Service Advisor, you will provide a single point of contact for landlords and tenants. You’ll work in a department that provides professional advice and assistance to thousands of clients who have requested our premium service, and you’ll help every tenancy under your care to progress seamlessly.

Our unrivalled training will empower you to deliver expert advice on all aspects of the tenancy, including financial, rental and legal matters as well as organising maintenance projects. Your work, as a source of knowledge for our key clients and local offices, is why Foxtons are known as the agency that gets it done.

We offer:

•Meaningful career progression based on your performance, knowledge and attitude, not just your length of service
•Equity, Diversity and Inclusivity networks with Foxtons-funded social events

•Unrivalled training and upskilling opportunities throughout your career

•One paid work day a year to volunteer for a charity of your choice
•Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform
•Enhanced parental policies, including generous shared parental leave
•Pension scheme

This role is based in our Worcester office (WR4) towards the outskirts of the city with excellent transport links from numerous locations. Free onsite parking is provided.

The hours for this role are 9:00-17:30.

About You

Our Customer Service Advisors have unparalleled expertise and the drive to make it happen – it's what sets Foxtons customer service apart. So, if you take pride in making sure everything runs smoothly, always on your game, always looking to make a difference, this is the career for you. You will need strong organisational skills, excellent attention to detail and the ability to problem solve. You will be successful here if you can communicate well with a wide range of people over a variety of platforms.

No previous property management experience is required, as full training and ongoing development will be provided. Prior experience in a professional customer service environment is desirable but also not essential. What it takes is a special kind of mindset and a burning ambition to succeed at Foxtons. Turn up with that, and we promise to provide all you need to excel.

About The Company

As the UK’s number 1 lettings agency,* our customers choose us because we get it done. And we know it’s our people that make us so successful. We have discovered a winning formula for creating driven and ambitious professionals.This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.

Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.

* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level

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