Customer Service Advisor

Calor Gas Ltd; Coryton; On-site; GBP 24,354 - 29,766; Full time

Benefits offered by this job

Annual leave 25 days

Holiday purchase

Private medical insurance

Company pension

Free onsite parking

Staff discounts

Job summary

Calor Gas in Coryton, Essex is seeking a Customer Service Advisor to be the first point of contact for customers, resolving queries by phone or written contact. The role operates in a fast-paced contact centre with rotating shifts and a London-style allowance on top of £27,060 per year.

You’ll handle orders, maintain records, promote products, and work with other departments to ensure a high-quality customer experience. 25 days leave and a company pension are among the benefits.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused approach.
• Organized and able to work under pressure.
• Meticulous attention to detail.
• Familiarity with Microsoft Office; SAP advantageous.
• Experience in high-volume, fast-paced environment.

Responsibilities

• Respond to inbound and outbound customer calls, providing timely and effective support.
• Process customer orders and handle account administration with accuracy.
• Promote Calor’s products and services during customer interactions.
• Investigate and resolve customer complaints in line with company policies and service standards.
• Achieve individual and team performance targets and KPIs.
• Collaborate across departments to ensure a smooth and efficient customer experience.
• Contribute ideas and support improvements in service processes and customer satisfaction.
• Maintain accurate, secure, and up-to-date customer records.

Skills

Communication skills

Customer focus

Ownership

Organized

Tools

Microsoft Office

SAP

Job description

Coryton, Essex

Permanent / Full Time

£27,060 per annum + London Allowance

Join Our Customer Experience Team at Calor Gas

Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Coryton. In this role, you’ll act as a first point of contact for customers — resolving queries over the phone and in writing, often at first contact.

Working Hours

Our contact centre operates Monday to Friday, 8:00am – 8:00pm, with shift patterns allocated on a rotational basis. You’ll receive advance notice of your scheduled shifts.

Saturday shifts: 9:00am – 1:00pm (on a rota basis)

Bank Holidays: 9:00am – 5:00pm (on a rota basis)

Key Responsibilities

• Respond to inbound and outbound customer calls, providing timely and effective support.
• Process customer orders and handle account administration with accuracy.
• Promote Calor’s products and services during customer interactions.
• Investigate and resolve customer complaints in line with company policies and service standards.
• Achieve individual and team performance targets and KPIs.
• Collaborate across departments to ensure a smooth and efficient customer experience.
• Contribute ideas and support improvements in service processes and customer satisfaction.
• Maintain accurate, secure, and up-to-date customer records.

What We’re Looking For

• Strong communication and interpersonal skills, with a customer-focused approach.
• A sense of ownership and pride in delivering high-quality work.
• Ability to stay organised and work effectively under pressure.
• Meticulous attention to detail.
• Familiarity with Microsoft Office; experience with SAP is advantageous.
• Comfortable working in a high-volume, fast-paced environment.

What We Offer

• 25 days of annual leave
• Holiday Purchase Scheme
• Private Medical Insurance
• Company Pension Scheme
• Free Onsite Parking
• Staff Discounts on Calor Gas