Customer Engineering Coordinator

Calor Gas Ltd.; Warwick; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Private Medical Insurance

Company Pension Scheme

Life Assurance

Staff discounts on gas

Volunteer day

Job summary

Calor Gas Ltd. in Warwick is seeking a Customer Engineering Coordinator for a 12-month fixed term contract.

The role focuses on administration and coordination of gas-related emergencies, service orders and asset maintenance, ensuring work is planned and delivered safely and efficiently. You will work with engineers, contractors and customers, maintaining high standards of customer service while supporting safety and business objectives.

Qualifications

• Excellent written and verbal communication skills are required.
• Strong interpersonal skills with a calm, confident and professional manner.
• Ability to use initiative, analyse information and solve problems effectively.
• Flexible team player with a strong customer-focused mindset.

Responsibilities

• Create and manage work orders in line with Calor policies.
• Raise and manage purchase orders using Calor’s ERP system.
• Order materials, liaise with suppliers and arrange delivery of parts to site.
• Use external systems and search tools to support work planning and order accuracy.
• Review cancellations and aborts, arranging follow-up appointments where required.
• Support work order completion, accountancy and closure (TECO) processes.
• Manage cases within Calor’s CRM system and maintain accurate records.
• Handle inbound calls and queries from customers, engineers, depots and contractors in line with SLAs.
• Respond to customer communications within agreed timescales, issuing holding responses where necessary.
• Produce customer correspondence using Calor-approved templates and formats.
• Ensure GDPR compliance at all times when handling customer information.
• Take ownership of customer queries and complaints through to resolution.
• Promote Calor services where appropriate, delivering professional and empathetic communication.
• Work collaboratively with colleagues and departments, sharing best practice.
• Contribute to continuous improvement of processes and customer experience.

Skills

Excellent communication

Interpersonal skills

Problem solving

Customer service experience

Team player

Education

GCSEs including English and Maths

Tools

ERP system

CRM system

Job description

As the leading player in the UK LPG market, things rarely stand still at Calor, where an innovative and best-practice management culture naturally leads to varied and exciting employment opportunities. Find out more about our exciting and varied opportunities.

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Employment Type

• FTC / Temporary 1

Location

West Midlands

• Warwick 1

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Customer Engineering Coordinator (12 months Fixed Term Contract)

The Point, Warwick
Full-time, Hybrid (3 days on site)
£26,500

About the Role

We’re looking for a customer-focused and organised professional to join Calor in a key operational support role. You’ll be responsible for the administration and coordination of gas-related emergencies, service orders and company asset maintenance, ensuring work is planned, communicated and delivered safely, compliantly and efficiently.

This is a varied role where no two days are the same. You’ll work with a wide range of internal teams, engineers, contractors and external customers, playing a vital part in delivering a high standard of customer service while supporting Calor’s safety and business objectives.

Working between 8:00am - 5:30pm Monday to Friday

Key Responsibilities

Create and manage work orders in line with Calor policies

• Raise and manage purchase orders using Calor’s ERP system

Order materials, liaise with suppliers and arrange delivery of parts to site

Use external systems and search tools to support work planning and order accuracy

Review cancellations and aborts, arranging follow-up appointments where required

Support work order completion, accountancy and closure (TECO) processes

Manage cases within Calor’s CRM system and maintain accurate records

Handle inbound calls and queries from customers, engineers, depots and contractors in line with SLAs

Respond to customer communications within agreed timescales, issuing holding responses where necessary

Produce customer correspondence using Calor-approved templates and formats

Ensure GDPR compliance at all times when handling customer information

Take ownership of customer queries and complaints through to resolution

Promote Calor services where appropriate, delivering professional and empathetic communication

Work collaboratively with colleagues and departments, sharing best practice

Contribute to continuous improvement of processes and customer experience

What We’re Looking For

Excellent written and verbal communication skills

Strong interpersonal skills with a calm, confident and professional manner

Ability to use initiative, analyse information and solve problems effectively

A flexible team player with a strong customer-focused mindset

Resilient and tenacious, with the drive to achieve team and business goals

Previous experience in a customer service or call centre environment is desirable but not essential

Educated to GCSE standard (or equivalent), including English and Mathematics

Why Join Calor?

Be part of a business where safety and customer service are central to everything we do

Work in a varied role with exposure to operational, planning and customer support activities

Develop transferable skills across systems, coordination, and stakeholder management

Join a supportive team with opportunities to learn and progress within the organisation

What we can offer you?

• 25 days annual leave plus 8 Bank Holidays
• Private Medical Insurance
• Company Pension Scheme (Salary sacrifice - single matched contributions to 7.5%)
• Life Assurance
• Staff discounts on gas
• 1 day per year to volunteer for a charitable cause

Advertised: 17 Aug 2026 GMT Daylight Time
Applications close: 31 Aug 2026 GMT Daylight Time