Gas service Engineer

Calor Gas Ltd; Norwich; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private medical insurance

Pension contribution

Life assurance cover

Income protection

Employee discounts

Holiday purchase scheme

Eye test and glasses expenses

Annual flu vaccination

Job summary

A leading energy solutions provider is seeking a proactive Gas Service Engineer to provide essential services to customers, ensuring safety and compliance. The role requires ACS Gas qualification, excellent customer care skills, and flexibility to respond to emergencies. Engineers will receive full training, and their work will contribute significantly to customer satisfaction in a largely rural area. The position includes competitive pay and a comprehensive benefits package.

Qualifications

• Proven experience in gas engineering and customer service.
• Knowledge of LPG installation and maintenance.
• Full UK driving licence required.
• Full UK driving licence is essential.

Responsibilities

• Install and maintain bulk tanks and assets at customer sites.
• Participate in standby rota for emergencies.
• Travel to provide service to rural customers.

Skills

Customer care

Gas engineering

Safety-first mindset

Organisational skills

Education

ACS Gas Qualified

Tools

Driving licence (UK)

Job description

Gas Service Engineer

Home based – ideally located in Ipswich. The Customer Engineering team at Calor Gas is looking to recruit an engaging and proactive Gas Engineer to provide engineering services and emergency response to Calor customers in the area.

Calor Gas is the UK’s leading LPG supplier. We offer a range of off‑grid energy options for heating, cooking and other needs to homes and businesses, including sectors such as agriculture, transport and manufacturing.

Competitive salary dependent on experience.

Benefits

• Single Private Medical Insurance cover with the opportunity to add family at discounted rate
• ERS pension contribution 4.5% for first 2 years and 7.5% after 2 years
• 4x salary life assurance cover from day 1
• Income protection 50% of salary after 2 years
• Market‑leading retailer discount scheme with major retailers
• Holiday purchase scheme
• Discounted gas and appliances
• Eye test and glasses expenses every 2 years up to £90
• Holiday increasing with length of service
• Corporate Headspace subscription
• Annual flu vaccination

Key Responsibilities

• Installing and maintaining Calor’s bulk tanks and assets at customer sites.
• Travel (van and fuel provided) to meet customer service standards for our largely rural customer base.
• Participation in a standby rota to respond to gas emergencies outside normal working hours. Flexibility, positive attitude and adaptability are required. Additional rates of pay apply.

Qualifications

• ACS Gas Qualified.
• Experience in dealing with customers and providing excellent customer care.
• Relevant gas engineering experience and understanding of LPG and the installation and maintenance of bulk LPG tanks and cylinders is an advantage.
• Knowledge of relevant legislation and industry standards, including health and safety awareness.
• Ability to follow procedures and instructions.
• Full UK driving licence is essential.
• Full industry‑specific training and support will be given to the right individual.

Key Behaviours

• Have a safety‑first mindset.
• Be curious, ask questions and be able to learn and absorb key knowledge.
• Be flexible in your approach to work.
• Be willing to travel.
• Communicate clearly.
• Exhibit excellent customer service skills, patience and ensure customer needs are met.
• Be a team player and work well with others.
• Listen well and quickly build rapport.
• Seek and be open to feedback and share information with others.
• Have good organisational skills.
• Monitor quality and reject sub‑standard work.

Opportunities to progress, develop and be recognised for your achievements are part of our daily life, and we want to share that with you! Together with your commitment, drive and personal performance, we believe you can bring out the best in yourself at Calor.

If this sounds like an opportunity you’re interested in, please apply.

To be considered for this role you must be eligible to live and work in the UK, hold a full driving licence that is valid for driving in the UK, and be medically fit to drive. You must also be medically fit to drive.

We are a responsible business where safety is our number one priority. As such, during any visit to or employment with Calor, you may be randomly selected to undergo a drugs and alcohol test. Such results, which would be shared with you, may be taken into consideration in relation to any employment application or continued employment.

If you are successful in being offered this role, you may be required to carry out pre‑employment checks including but not limited to a DBS (basic disclosure) check.

Calor Gas Ltd. is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.