Customer Service Advisor

TN United Kingdom; Coalville; Hybrid; GBP 27,000; Full time

Job summary

Join a dynamic organization as a Customer Service Advisor, where you'll be the first point of contact for customers, handling a variety of queries with empathy and professionalism. This role offers flexibility, with opportunities for personal and professional growth in a supportive environment. Enjoy a generous benefits package, including extensive annual leave and a contributory pension scheme, all while contributing to the well-being of communities. If you have a passion for customer service and a desire to make a difference, this is the perfect opportunity for you.

Benefits

39 days annual leave

Contributory Pension Scheme

Health Cash Plan

Flexible working options

Training and development opportunities

Qualifications

• Prior housing experience is not necessary; training will be provided.
• Background in contact centre work is essential.

Responsibilities

• Acting as the first point of contact for customers.
• Handling queries related to rent payments and repairs.

Skills

Customer Service

Empathy

Written Communication

Telephone Manner

Technology Comfort

Education

GCSE in Maths

GCSE in English

Job description

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Location: Based at the head office - Memorial House, Coalville, Leicestershire

Hours: 35 hours per week, Monday to Friday, working between 8.00 am and 6.00 pm, on a rota basis (Various hours available – full and part time positions)

Salary - £26,722 gross per annum (RFJ 4) Pro rata for part time positions

The Role

The Customer Service Advisor is a key role within the business, acting as the first point of contact for our customers. Responsibilities include handling a range of queries from paying rent to reporting repairs, and dealing with sensitive issues with respect and consideration for each customer.

No two days are the same; training will be provided on the job, so prior housing experience is not necessary. However, a background in contact centre work and a passion for Customer Service are essential.

You should have an excellent telephone manner, as scripts are not used. You need to be empathetic, professional, and comfortable with technology. Strong written communication skills are also required for handling emails and web portal queries between calls.

The position is based at our newly refurbished head office in Coalville, Leicestershire. After passing the probationary period, there will be flexibility to work both from the office and remotely.

If successful, you will join a dynamic organization with an excellent culture. Benefits include agile working, private healthcare options, and a strong focus on health and well-being. There are ample opportunities for personal and professional growth, and the reward of helping communities thrive. Our state-of-the-art workspace offers a great environment and great colleagues.

About us

emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves on delivering high-quality homes and services that foster sustainable communities.

Our vision is to be the best social housing and care provider in the country, leading the market as a service provider and employer.

Our values

We value Integrity, Diversity, Openness, Accountability, Clarity, and Excellence. We seek individuals who embody and promote these values.

Company Benefits

Our package includes:

• 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time). The call centre is closed on all bank holidays and between Christmas and New Year.
• Contributory Social Housing Pension Scheme (employer contributions matched up to 8%).
• Health Cash Plan and Enhanced Employee Assistance Program (provided by BHSF).
• Various training and development opportunities (we are an Investors in People accredited organization).
• Options for flexible working and remote work where feasible.

Qualifications

Educated to GCSE level in Maths and English.