Customer Service Advisor

Blue Octopus; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor, where you'll play a vital role in ensuring client satisfaction and operational efficiency. In this full-time position, you'll coordinate with clients, subcontractors, and suppliers to manage appointments and uphold service level agreements. Your strong communication and organizational skills will be key as you navigate complex repairs and demanding customers. This established industry player values innovative thinking and prioritizes customer care, offering a supportive work environment and numerous benefits to enhance your career and well-being.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday & Bank Hols

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Flexible Working

Volunteering (2 days paid)

Qualifications

• Strong administration and organizational skills with a focus on customer service.
• Experience in repairs and maintenance sector or trade-based background.

Responsibilities

• Liaising with clients and subcontractors to schedule appointments effectively.
• Ensuring materials and equipment are ready for use at appointment times.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Tools

Microsoft Office

MSi System

Job description

Permanent – Full Time

We are looking to recruit a Customer Service Advisor based at our Goldney Road office, working on our Westminster Gas contract.

About the Role

Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You’ll liaise with our supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers' confidence.

About You

Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you’ll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.