Customer Service Advisor

Pertemps; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A staffing agency is recruiting for Royal Mail's Central Postal Control team in London. The role involves handling real-time incidents affecting mail delivery and requires calm individuals with strong communication skills. Ideal candidates should have experience in crisis management. The position offers £19.23 per hour with flexible shifts from Monday to Friday, including occasional weekends. Full training will be provided.

Qualifications

• Calm and level-headed individuals required.
• Ability to handle difficult situations and communicate effectively.
• Experience in crisis management or logistics is preferred.

Responsibilities

• Handle and respond to real-time incidents affecting mail delivery.
• Communicate with internal and external teams.
• Log, report, and escalate issues when needed.

Skills

Strong administration and IT skills

Confidence in telephone-based communication

Team player mindset

Crisis management experience

Calm and professional under pressure

Job description

Overview

We’re currently recruiting 2–3 dependable and resilient individuals to join Royal Mail’s Central Postal Control (CPC) team, a critical support centre that monitors and responds to incidents affecting the national delivery of mail. Whether it’s severe weather, vehicle breakdowns, or other unexpected disruptions, you’ll be on the front line, ensuring quick, clear communication and practical coordination to minimise service impact.

Job Duties

This is a full-on, fast-paced call centre environment, ideal for those who can stay calm under pressure, think quickly, and communicate clearly. Your duties will include:

• Handling and responding to real-time incidents affecting mail delivery (e.g. truck breakdowns, fatalities, weather events)
• Communicating with internal and external teams
• Logging, reporting, and escalating issues when needed
• Using IT systems and hardware (full training provided)
• Listening in on live calls during training to learn on the job
• Working closely with a small, supportive team and a present manager

Successful Candidates

We’re after calm, level-headed individuals with a natural ability to handle difficult situations and communicate effectively.

Ideal candidates will have:

• Strong administration and IT skills
• Confidence in telephone-based communication
• A team player mindset with willingness to share knowledge
• Experience in crisis management, logistics or similar (preferred)
• A cool, empathetic and professional approach under pressure

About the Team

• Small, close-knit office
• Supportive environment with manager always available
• 24/7 operation – you’ll be part of a crucial piece of national infrastructure

Shifts

• Monday to Friday working days, with occasional Saturday shifts needed too
• Late shift (2pm – 10pm) and Night shift (10pm – 6am)
• Must be flexible to cover either shift in the event of team absences/holidays

Pay Rate, Duration & Other Information

• £19.23 per hour
• Temporary, Ongoing role
• Based in Farringdon (EC1 1AA) – Close to King’s Cross Station, Euston and on the Elizabeth Line
• Full training on systems, processes and equipment

How to Apply

Please apply today with your CV or email [e-mail] for more information. Shortlisted candidates will be contacted for a face-to-face interview.