Customer Service Advisor

Rave Coffee; Cirencester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Rave Coffee is seeking a dedicated customer service representative to join their team. This full-time role involves handling customer inquiries across various channels, maintaining records, and contributing to team performance. Ideal candidates will be proactive, passionate about customer service, and capable of working under pressure.

Qualifications

• Team player with a customer-focused attitude.
• Ability to work efficiently under pressure.
• Excellent communication skills across all contact methods.

Responsibilities

• Handle daily customer contact via phone, email, and social media.
• Administer customer service processes, including returns.
• Respond to customer feedback and maintain accurate records.

Skills

Customer Focus

Communication

Proactivity

Teamwork

Job description

We have an exciting opportunity to join our customer service team at Rave

Some key responsibilities are:

• Handling all daily customer contact channels, including phone calls, emails, live chat and social media private channels
• Administer the backend customer services processing, including replacements and returns
• Respond to customer feedback and reviews through various channels (such as Reviews.io, Google, Amazon & Trust Pilot etc)
• Maintain accurate records on customer issues and carry out basic data analysis and housekeeping as required
• Contribute towards the Customer Service Team KPIs, ensuring performance is of the highest quality
• Work collaboratively within the team and the wider business, building strong rapport with colleagues and customers alike.
• Identifying opportunities to improve the customer experience
• Assisting in building a Rave Coffee community by providing support to our customers!

The successful candidate should be a team player who is customer focused, proactive and passionate about their work while also being able to work efficiently, calmly and accurately under pressure. You should be great at communicating across all contact methods and be enthusiastic in delivering the same exceptional service to the first customer of the day to the last.

This is a full-time office based role for 37.5 hours per week, including 1 in 4 weekends over busy periods (October-January)