Customer Service Advisor – Travel Money

TN United Kingdom; Witney; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Sainsbury’s Bank as a Travel Money Advisor, where you'll provide exceptional service in our Travel Money bureaus. You'll handle currency, build customer relationships, and work independently while being part of a supportive team. Enjoy competitive pay, flexible shifts, and a range of benefits including discounts and generous holiday entitlement.

Benefits

Discount card for Sainsbury’s, Argos, and Habitat

Generous holiday entitlement

Family leave including maternity and paternity leave

Matching pension contributions of 4-7%

Sainsbury’s share schemes

Wellbeing support

Internal colleague networks

Cycle to work scheme

Shopping discounts

Qualifications

• Passion for helping people.
• Comfort working with large sums of money.
• Previous experience in finance or cash handling is ideal but not essential.

Responsibilities

• Handle currency and provide friendly service.
• Build good relationships with customers.
• Run the bureau independently.

Skills

Attention to detail

Customer service

Decision-making

Job description

Help our customers' holidays get off to a fantastic start as one of our trusted Travel Money Advisors. Offering great service in our in-store Travel Money bureaus, you’ll be part of our Winning Team, where you can really make a difference.

You’ll be the face of Travel Money for Sainsbury's Bank, building good relationships with customers and providing friendly service that encourages repeat business.

Your main task will involve handling currency, so attention to detail is essential. While you’ll be supported by a close-knit team, you'll often run the bureau independently, so confidence in decision-making is important.

Previous experience in finance or cash handling is ideal but not essential, as we provide all necessary training. What matters most is a passion for helping people, a keen eye for detail, and comfort working with large sums of money and figures.

We offer a competitive pay rate and a range of benefits, including:

• Discount card giving 10% off most items in Sainsbury’s, Argos, and Habitat after 4 weeks, with increased discounts during specific periods.
• Generous holiday entitlement based on hours worked.
• Family leave including maternity and paternity leave.
• Matching pension contributions of 4-7%.
• Sainsbury’s share schemes for saving and investing in company shares at discounted rates.
• Wellbeing support through apps and confidential assistance services.
• Internal colleague networks promoting diversity and inclusion.
• Cycle to work scheme for affordable biking options.
• Shopping discounts on various services and products.

Flexible shift patterns are available, including early, late, and weekend shifts, to suit your schedule.

Please note that successful candidates will need to consent to DBS and credit checks due to the role's nature.

At Sainsbury’s Bank, we value work-life balance and strive to be an inclusive employer reflecting the communities we serve. Join us to be part of something bigger, putting customers at the heart of everything we do.