Customer Service Advisor

Workwell Global; Chester; On-site; GBP 26,000; Full time

Job summary

A leading company in Human Resources Services, Workwell Global, is seeking a Customer Service Advisor in Chester. The role focuses on being the first point of contact for contractors, managing various customer interactions with an aim for exceptional service. The ideal candidate will have strong communication skills, customer service experience, and a target-driven mindset, along with benefits such as 25 annual leave days and a pension scheme.

Benefits

25 days annual leave

Pension

Health Assured

Life Assurance

Cycle to Work Scheme

Awards

Long Service Recognition

Annual Pay Review

Employee Referral

Qualifications

• Has customer service experience (preferably in a fast-paced environment).
• Is a confident and professional communicator with a friendly approach.
• Problem solver: Ability to think on your feet and prioritize tasks.

Responsibilities

• Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
• Make outbound calls to support customers with their inquiries.
• Work towards set KPIs to ensure excellent service delivery.

Skills

Customer service experience

Communication

Problem solving

Interpersonal skills

Target-driven mindset

Multitasking

Fast learning

Job description

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As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently

What You’ll Be Doing

• Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
• Make outbound calls to support customers with their inquiries.
• Aim for first-contact resolution wherever possible.
• Complete administrative tasks as assigned by your manager.
• Work towards set KPIs to ensure excellent service delivery.
  
  

We’d Love To Hear From Someone That

• Has customer service experience (preferably in a fast-paced environment).
• Is a confident and professional communicator with a friendly approach.
• Is a problem solver: Ability to think on your feet and prioritize tasks.
• Has strong interpersonal skills: Empathetic, patient, and a team player.
• Has a target-driven mindset: Comfortable working with KPIs.
• Is a multitasker
• Is a fast learner: Willing to quickly adapt and understand payroll services.
  
  

What’s next?

Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.

What We Can Offer You

25 days annual leave (increasing with service) + bank holidays

Pension

Health Assured

Life Assurance

Cycle to Work Scheme

Awards

Long Service Recognition

Spectrum life

Annual Pay Review

Employee Referral

£25, 275 | Mon - Friday | 9:00 - 17:30 |Full Time | Permanent | Chester |100% Office based

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Human Resources Services

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