Customer Service Advisor

Together; Cheadle; On-site; GBP 20,000 - 28,000; Full time

Job summary

Together is seeking a Customer Service Advisor to provide exceptional service and ensure customer satisfaction. The role involves managing customer interactions, improving service processes, and maintaining positive relationships. Candidates should have strong communication skills and a background in customer service. We value diversity and offer an inclusive environment for all applicants.

Qualifications

• Experience in a Customer Service role.
• Ability to communicate clearly in technical conversations.
• Excellent attention to detail.

Responsibilities

• Deliver positive customer experiences.
• Manage vulnerable customer cases.
• Identify and record customer complaints.

Skills

Customer Service Experience

Communication Skills

Attention to Detail

Job description

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Customer Service Advisor

As a Customer Service Advisor, you will be delivering high levels of service so that customers' needs are met and appropriate outcomes are delivered. Through positive engagement, you will ensure that customers are at the heart of what we do, aiming for first-time resolution and a positive customer experience.

We are looking for someone to:

• Deliver positive customer experiences throughout the customer journey
• Communicate clearly and transparently with customers to ensure they understand the current situation
• Continuously strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate
• Manage vulnerable customer cases to ensure the most appropriate support is provided
• Identify and accurately record any complaints received from customers and achieve first-time resolution
• Effectively communicate with customers to maintain relationships and provide positive experiences

Qualifications

Essential

• Experience in a Customer Service role
• Ability to communicate with customers in technical, detailed conversations via phone and email, delivering information clearly and concisely, ensuring all relevant information is shared, and outcomes and actions are agreed upon
• Excellent attention to detail

If you possess some of the skills mentioned above but not all, please still apply. We would be happy to discuss your suitability for the role further.

Additional Information

We embrace diversity and inclusion and are proud to be an equal opportunity workplace. We celebrate, support, and value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

If you require support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. We will do our best to accommodate your needs.

Please note that all successful applicants will undergo relevant employment reference, financial, and criminal record checks.