Customer service Advisor

Kingdom Services Group Ltd; Chadderton; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to join their dynamic team in Chadderton. This role is perfect for those who thrive in fast-paced environments and enjoy helping customers. You will be responsible for handling inquiries, processing orders, and ensuring customer satisfaction. If you possess excellent communication skills and a knack for problem-solving, this is an exciting opportunity to make a positive impact in a busy call centre. Join a forward-thinking company that values your contributions and offers a supportive work environment.

Qualifications

• Excellent communication and problem-solving skills are essential.
• Experience in a customer service role is preferred.

Responsibilities

• Handle customer inquiries and resolve issues via various channels.
• Provide excellent customer service and maintain positive experiences.

Skills

Excellent communication skills

Problem-solving abilities

Attention to detail

Ability to multitask

Education

GCSEs or equivalent qualifications

Tools

Customer service software

Job description

Job Title: Customer Service Advisor

Location:

North West England, Greater Manchester, Chadderton

Job Type:

Permanent, Full-Time

Primary Industry:

Customer Service and Call Centres

Salary:

£25,000 per annum

Job Duties:

1. Handling customer inquiries and resolving issues via phone, email, and chat
2. Providing excellent customer service and maintaining a positive customer experience
3. Processing orders, returns, and exchanges efficiently and accurately
4. Updating customer accounts and maintaining accurate records
5. Collaborating with other team members to ensure customer satisfaction

Required Qualifications:

1. Excellent communication skills, both verbal and written
2. Strong problem-solving abilities
3. Ability to work well under pressure and in a fast-paced environment
4. Attention to detail and accuracy

Education:

Minimum of GCSEs or equivalent qualifications

Experience:

Prior experience in a customer service role is preferred

Knowledge and Skills:

1. Proficiency in using customer service software and systems
2. Understanding of customer service principles and practices
3. Ability to multitask and prioritize tasks effectively

Preferred Qualifications:

1. Additional certifications in customer service or related field
2. Experience in a call centre environment

Working Conditions:

1. Office-based role in a busy call centre environment
2. Standard working hours with occasional weekend shifts
3. May require handling challenging customer interactions