Customer Service Advisor

ORIX Auto Infrastructure Services Limited; Cardiff; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a leading company as a Customer Service Advisor in Cardiff. This full-time role offers a competitive starting salary, flexible working options, and various benefits including private healthcare and generous family leave. You'll support customers over the phone and contribute to a collaborative team environment.

Benefits

Online GP for 24/7 access

Paid carers leave

Family Leave with full pay

Discounts on EE & BT products

Career development support

Season Ticket travel loan

Volunteering days

Optional Private Healthcare

Qualifications

• Must have a wealth of life experience to navigate challenging situations.
• Ability to build relationships and communicate effectively.

Responsibilities

• Speak with customers about their account and listen to their needs.
• Work together to find the best possible outcome.

Skills

Communication

Resilience

Problem-Solving

Job description

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Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives

Hourly Rate: £12.82

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills youve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.

Where: Cardiff

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives

Hourly Rate: £12.82

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills youve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.

Why not use your skills to make a difference and join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment, or can look after your family in an emergency. Just a few ways were doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

Whats in it for you?

• A?great?starting salary of?£25,087 rising to £25,682 after 9 months of being here, plus incentives and bonuses.
• Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge?discounts of EE & BT products including your Mobile and Broadband saving you?hundreds?of?pounds?every year
• Support in carving your own career path. We are passionate about developing our people and well support you in achieving the career you want
• Season Ticket?Travel Loan Giving you the funds to?pay for your travel?to and from work up front, making a difference where it counts
• Volunteering days, so you can?give back?to your local community
• Optional Private Healthcare and Dental, to protect you and your family
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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