Customer Service Advisor

EE; Cardiff; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Service Technical Advisor in Cardiff. In this role, you will assist customers with broadband-related queries, offering technical support and ensuring a high level of customer satisfaction. This entry-level position offers flexibility, comprehensive training, and various benefits, including a competitive salary, health support, and career development opportunities.

Benefits

Online GP access 24/7

Market leading paid carer’s leave

Equalised maternity, paternity, and adoption leave

Huge discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Naturally helpful and calm demeanor.
• Ability to build relationships with customers.
• No specific experience required; training provided.

Responsibilities

• Assist customers with broadband tech-related queries via phone.
• Support customers with various queries from simple to complex.
• Be proactive in managing customer issues and follow up.

Skills

Problem Solving

Relationship Building

Calmness

Job description

1 week ago Be among the first 25 applicants

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives

Hourly Rate: £12.82

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE

Where: Cardiff

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives

Hourly Rate: £12.82

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE

Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• Agreatstarting salary of£25,087 rising to £25,682 after 9 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Season TicketTravel Loan – Giving you the funds topay for your travelto and from work up front, making a difference where it counts
• Volunteering days, so you cangive backto your local community
• Optional Private Healthcare and Dental, to protect you and your family
  
  

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Telecommunications

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