Customer Service Advisor

IKEA; Cambridgeshire and Peterborough; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

IKEA discount

Life Assurance

Pension

Interest-free loans

Job summary

IKEA is seeking a service-focused professional to handle inbound customer calls, listen carefully to each enquiry, and provide clear, practical support for technical issues. You will guide customers through solutions with diplomacy and efficiency to turn frustration into positive outcomes.

Due to IKEA Remote Customer Meeting Point location principles, candidates must reside within 1-hour commute of Peterborough RCMP and be able to work from home.

Qualifications

• Previous experience working directly with customers/service users.
• Ability to build rapport with customers and communicate clearly across channels.
• Maintain professionalism and focus under pressure.
• Experience using IT tools with attention to detail.
• Desire to learn and grow in a changing environment.

Responsibilities

• Engage with customers to resolve a variety of issues and provide a positive experience.
• Meet contact centre standards, KPIs and service levels.
• Receive ongoing coaching to enhance skills and customer outcomes.
• Work with Microsoft Office 365, Customer Resolution management and delivery systems.

Skills

Customer service

Communication

Problem solving

IT literacy

Diplomacy

English proficiency

Tools

Microsoft Office 365

CRM systems

Job description

Do you enjoy helping customers turn flatpack boxes into fully functioning furniture? We're looking for a service-focused professional to handle inbound customer calls, listen carefully to each enquiry and provide clear, practical support. You'll guide customers through technical issues, answer questions and resolve issues with diplomacy, efficiency and professionalism helping turn frustrating experiences into positive outcomes.

Due to IKEA Remote Customer Meeting Point location principles candidates are required to reside within 1-hour commutable distance of Peterborough RCMP and must have the ability to work from home. After successful completion of the training and probation periods you will move to a hybrid working arrangement working from home 4 days per week and 1 day from the office.

WHAT WE OFFER

• The Start Date of employment will be 16th November 2026.
• Full Time: 39 hours per week working 5 days out of 7, including late evenings and alternate weekends.
• £27,276.60 per annum, this is made up of an hourly rate of £13.45

Hours operations for this role are Monday-Saturday 7am-8:15pm and Sunday 7am-7:15pm. All shifts will be within these times.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and skills to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount and discount portal helping you save £100s on high street retailers.
• X4 Life Assurance, enhanced statutory pension contributions and interest free loans

....as well so much more! Full list of benefits at https://www.ikea.com/gb/en/this-is-ikea/work-with-us/

WHAT YOU'LL NEED TO HAVE

• Previous experience working directly with customers/ service users.
• The ability to build good rapport with customers, demonstrate understanding and effectively use various communication channels.
• Professionalism and the ability to maintain focus during times of stress.
• Experience using IT Tools, with significant attention to detail.
• Interest in learning and growing within a changing environment.

WHAT YOU'LL BE DOING DAY TO DAY

• Engage with customers to resolve a variety of issues, ensuring a positive and efficient experience.
• Meet Contact Centre standards, KPIs, and desired service levels to deliver effective customer service.
• Receive ongoing coaching to enhance your skills and ensure you consistently meet and delight our customers.
• Work with Microsoft Office 365, Customer Resolution management and delivery systems.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.

Come see the wonderful workday where we create a better everyday life for the many