Click and Collect Assistant

IKEA; Sheffield; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

IKEA discount

Life insurance

Pension contributions

Free meal option

Rosetta Stone language learning

Job summary

IKEA Sheffield is hiring Click and Collect Assistants to join our Fulfilment Team. You will welcome customers, ensure online orders are ready for seamless pickup, and support stock checks using handheld devices.

This role suits friendly, proactive individuals who enjoy teamwork in a fast-paced environment. Starting 8th November 2028, the role offers a competitive hourly rate, part-time hours across four days, and weekends.

Qualifications

• Motivation to work effectively in a busy workplace.
• Comfort using computers/handheld devices to check stock and answer customer questions.
• Good problem solving using initiative for a smooth customer journey.
• Ability to prioritise workload with attention to detail.
• Ability to switch between tasks and meet deadlines for customer satisfaction.
• Self-motivation and proactive task completion.
• Process-driven with keen eye for detail.
• Over 18 years old due to Health & Safety rules.

Responsibilities

• Handle orders for customers and delivery teams, including processing returns.
• Deliver great customer service in a customer-facing environment.
• Manually handle products ranging from tables to wardrobes.
• Operate heavy machinery safely within warehouse operations.
• Follow all safety protocols for a secure working environment.

Skills

Customer service

Computer literacy

Problem solving

Prioritisation

Attention to detail

Time management

Job description

IKEA Sheffield are looking to welcome Click and Collect Assistants to join our amazing Fulfilment Team. Are you passionate about delivering exceptional customer service and love the idea of helping people find exactly what they need? Join our IKEA team as a Click and Collect Assistant! Be the friendly face that ensures our customers' online orders are ready for a seamless pickup experience.

WHAT WE OFFER

• Start Date of employment will be: 8th November 2028
• Competitive hourly rate of £13.45 per hour
• 24 hours working 4 days per week and 3 out of 4 weekends. The operational hours are 8am until 9.15pm so we are looking for applicants who who are available to work between these hours.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Free healthy meal option, salad bar, fruit, and hot/cold drinks
• Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.

Full Benefit List https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/

WHAT YOU'LLN EED TO HAVE

• Previous experience is beneficial but not essential, all you will need is the motivation to work effectively in a busy workplace.
• You are comfortable using computers and handheld devices to support with the checking and handing out of stock or to answer customer questions.
• You have great problem solving skills using your initiative to provide a smooth customer journey.
• Ability prioritise and organise your workload swiftly and with attention to detail.
• You are able to switch between different tasks/areas and work within deadlines for customer satisfaction.
• Self-motivated mindset and use your initiative to complete tasks efficiently and effectively.
• Process-driven with a keen eye for detail.
• Due to Health and Safety Regulations all applicants must be over the age of 18.

WHAT YOU'LL BE DOING DAY TO DAY

• You will handle orders to both customers and our delivery team including handing goods out and processing returned orders.
• Working in a customer-facing environment, which means you will be responsible to deliver great customer service.
• You will be required to manually handle all of our products ranging from LACK Coffee Tables to PAX Wardrobes.
• Working with or around heavy machinery, such as, Forklift trucks, counterbalance, pump trucks, to safely and efficiently transport heavy goods within the warehouse.
• Ensure all safety protocols and regulations are followed for a secure environment for both our customers and co-workers.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.