Customer Service Advisor

Mixxos; Camberley; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to join their vibrant customer support team. In this engaging role, you will be the frontline representative, addressing customer queries through telephone, email, and live chat. Your passion for customer service will shine as you onboard new customers, ensuring they fully understand the processes. This role offers a fantastic opportunity to enhance your skills while contributing to a team that values performance improvement and customer satisfaction. If you thrive in a collaborative environment and are eager to make a difference, this position is perfect for you!

Benefits

25 days annual leave plus bank holidays

Access to online doctors and counsellors

Online discounts and gym memberships

Qualifications

• Strong passion for providing excellent customer service.
• Ability to communicate effectively with customers via various channels.

Responsibilities

• Answering inbound telephone and email enquiries promptly.
• Onboarding new customers and ensuring process understanding.
• Recording details of calls accurately on the company database.

Skills

Customer Service Passion

Organisational Skills

Written Communication

Verbal Communication

Attention to Detail

Team Player

Job description

We are recruiting for an individual to join our client within their customer support team where you will answer customer queries via telephone, email, and live chat. The ideal candidate will have a passion for customer service!

Key Responsibilities for a Customer Service Advisor

1. Answering all inbound telephone and email enquiries
2. Onboarding of new customers to ensure understanding of processes
3. Accurately recording the detail of each inbound and outbound call on the company database.
4. Using this information to continually improve your own and the team’s performance.
5. Proactively highlight areas where additional training may be required.
6. Surveying existing customers on their experience

Key Skills for a Customer Service Advisor

1. A passion for customer service
2. Organised
3. Good written/verbal communication
4. Attention to detail
5. Team player

Benefits for a Customer Service Advisor

1. 25 days annual leave plus bank holidays
2. Access to online doctors, counsellors etc.
3. Online discounts and gym memberships

If you are interested in this role, please apply here.