Customer Service Advisor

Nicholas Associates Group Limited; Bromsgrove; On-site; GBP 25,000; Full time

Job summary

A leading company in Bromsgrove is seeking a full-time Customer Service Advisor. The successful candidate will engage with customers daily, process orders, and work closely with the Sales Team to enhance customer satisfaction. This role offers an excellent opportunity for a reliable and enthusiastic individual looking to thrive in a busy environment.

Benefits

Birthday is given off as a free day of annual leave

Qualifications

• Experience with Microsoft Office preferred.
• Ability to remain calm in a busy environment.
• Excellent telephone manner and customer-focused.

Responsibilities

• Daily contact with existing customers via email and telephone.
• Processing orders, returns, and credits via Sage.
• Collaborating with the Sales Team to ensure customer satisfaction.

Skills

Customer Service

Organisational Skills

Adaptability

Excellent Telephone Manner

Tools

Microsoft Office

Job description

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Customer Service Advisor

We are recruiting for a Customer Service Advisor working Monday to Friday on a full-time and permanent basis for a company based in Bromsgrove.

• Salary: £25,000 per annum
• Job Type: Full-time, Permanent
• Location: Bromsgrove
• Birthday is given off as a free day of annual leave

This is an excellent opportunity for a reliable and enthusiastic Customer Service Advisor who is looking to work within a busy team.

Key Responsibilities

• Daily contact with existing customers via email and telephone
• Processing orders, returns, and credits via Sage
• Working with the Sales Team to ensure customer satisfaction

Key Requirements

• The ability to remain calm in a busy environment
• Adaptability and organisational skills
• Experience with Microsoft Office
• Good speed while providing excellent Customer Service
• Excellent telephone manner

If you are a customer-focused individual with great people skills and an excellent phone manner, please apply! For further information, contact Rebecca at 07385 660 400.

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities and are happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.