Customer Service Advisor

Tai Tarian Ltd; Briton Ferry; On-site; GBP 22,000 - 30,000; Full time

Job summary

Tai Tarian Ltd in Wales is hiring two full-time Customer Service Advisors on permanent contracts. Salary £26,457 per year, 35 hours per week, rota-based Monday to Friday, 8.00am–6.00pm.

You will respond to customers by phone and email, handling general queries and repairs requests, acting as the first point of contact and building positive partnerships with contractors.

Qualifications

• Experience in a customer service environment.
• Ability to work rota-based shifts.
• Welsh language desirable.

Responsibilities

• Respond to customers by phone and email for general queries and repairs requests.
• Serve as the first point of contact and build positive partnerships with contractors.
• Work within rota-based shifts and full-time hours, ensuring a courteous customer experience.

Skills

Customer service

Communication

Phone handling

Email handling

Job description

Customer Service Advisor (Permanent) – 2 x Full-time positions available!

Salary: £26,457per annum, 35hours per week

With two fulltime positions available, rota-based Monday – Friday, between the hours of 8.00am – 6.00pm. As we expand to meet demand, there are opportunities for career growth within Tai Tarian.

Reporting to the Customer Experience Team Leader this role involves responding to and providing assistance to customers with general queries and repairs requests over the phone and email inbox.

It is desirablefor the candidate to speak Welsh.

The Customer Service Advisor will be the first point of contact for customers and those wishing to engage with us as a business.

The role will build internal and external partnerships, including contractors, to provide a positive experience of Tai Tarian with a people centric approach.

Please see attached Customer Service Advisorrole profile for the full job description and person specification.

About us:

This is a great opportunity to join a socially conscious award-winning organisation, named Best Sustainable Housing Association in Wales 2021. With over 9,000 properties across our region, we are one of the largest social housing landlords in Wales, making a real difference in our communities.

Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees, and the surrounding community and we work in a values-led culture that is Be Bold, Be Fair and Be Kind which empowers us to continually grow and change. As we expand to meet demand there are opportunities for career growth in many technical and management directions.

Find out more about us in our Candidate Pack, get a feel for what it’s like to work with us, find out what we’re looking for, about our recruitment process and decide whether you can see yourself as a part of our amazing organisation. You will also find hints and tips to support you with your application.

As an equal opportunities’ employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community.

Closing Date: 25/10/2026

Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.