Customer Service Advisor

Kinaxia Logistics; Bristol; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading logistics company in Bristol seeks a proactive Customer Service Executive to enhance customer experiences. This permanent, full-time role involves managing communications, coordinating deliveries, and ensuring customer satisfaction through effective problem-solving in a fast-paced environment.

Qualifications

• Experience in customer service or account management.
• Strong communicator, able to stay calm under pressure.
• Team player eager to learn and grow.

Responsibilities

• Use CRM to manage customer communication and resolve complaints.
• Coordinate delivery bookings and provide proactive updates.
• Ensure all interactions reflect high service standards.

Skills

Customer service

Communication

Attention to detail

Education

GCSEs A–C (or equivalent) in English and Maths

Tools

Sage

Stirling

Contrado

Job description

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Based at David Hathaway part of the Kinaxia Group
Full Time | Permanent Role

Are you passionate about delivering amazing customer experiences?
Do you thrive in a fast-paced, people-first environment where no two days are the same?

We’re on the lookout for a proactive, detail-oriented Customer Service Executive to join our dynamic team and become a key point of contact for our valued clients.

At Kinaxia , we don’t just move goods — we move with purpose. We're proud to be Safe, Talented, Attentive, and Reliable — and we’re looking for someone who shares these values.

Why You'll Love Working With Us

Be the voice of the business and make a real difference to our customers' experience.

Join a supportive, friendly team where collaboration and respect matter.

Develop your skills with access to ongoing training and personal growth opportunities.

Work in a company that values loyalty, innovation, and people just like you.

What You’ll Be Doing

You’ll play a key role in keeping our customers happy and our operations running smoothly:

Use our CRM system (Sage) to stay on top of all customer communication and resolve any queries or complaints with professionalism and care.

Make sure every interaction reflects our high service standards — accurate, timely, and friendly.

Coordinate delivery bookings and keep customers updated on any changes — keeping everything on track and stress-free.

Build strong working relationships with your colleagues across the business — we work as One Team.

Provide accurate quotes and keep internal systems (Stirling, Contrado) up-to-date and organised.

Spot opportunities to add value and make continuous improvements.

What You’ll Bring to the Team

A natural flair for customer service — you genuinely enjoy helping people.

Excellent communication skills — clear, professional and friendly.

Strong attention to detail — you pride yourself on getting it right the first time.

Ability to stay calm under pressure and juggle multiple tasks with a smile.

Confidence using CRM systems (Sage is a plus!) and logistics software like Stirling or Contrado.

Qualifications & Experience

GCSEs A–C (or equivalent) in English and Maths.

Previous experience in a customer service or account management role.

Experience within transport, warehousing or logistics is a bonus — but not essential.

A genuine team player with the drive to learn and grow.

You’ll Thrive Here If You Are...

Curious and eager to improve.

Resilient when challenges arise.

Customer-focused and proud to represent a business.

Someone who takes ownership and gets things done.

Ready to join a company that values you — and your voice?
Apply today and start your journey with a team that puts people first.