Customer Service Advisor

Halfords; Braintree; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Halfords as a Customer Service Advisor, where you'll be the friendly face for customers in our automotive service centres. Provide job booking support and address customer technical concerns while reaping the benefits of competitive perks including discounts, career progression opportunities, and an uncapped bonus scheme.

Benefits

5.6 weeks annual leave

Discounts on garage bills and products

Financial planning support via Wagestream

Health Cash Plan

Pension Scheme & Life Assurance

Family & Friends Discount Events

Opportunity to buy a Trade Price Bike

GP Access, 24/7

Join the Share save scheme

Qualifications

• Proven track record of excellent customer service.
• Able to handle difficult situations professionally.
• Must hold a full driver's license with less than 9 points.

Responsibilities

• Handle job bookings in the in-house system.
• Discuss technical concerns with customers.
• Provide excellent customer service.

Skills

Excellent customer service

IT literate

Calm under pressure

Target-driven

Experience in Autocentre

Full driver's license

Job description

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We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.

Skills and Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 points

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.