Customer Service Advisor

Kier Group; Braintree; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in infrastructure services is seeking a Customer Support Advisor for their MOJ and Home Office contract team in Essex. The successful candidate will provide essential administrative support to ensure efficient operations, engage with multiple stakeholders, and improve service outcomes. Strong communication and organizational skills, along with proficiency in Microsoft Office, are vital for success in this role.

Qualifications

• Excellent telephone manner and strong verbal, written, and interpersonal communication skills.
• Highly organized with attention to detail and accuracy in data entry.
• Proficient with Microsoft Office, especially Excel and Outlook.

Responsibilities

• Support the MOJ and Home Office contract team with administrative and operational assistance.
• Communicate with customers to manage work orders via the CAFAM system.
• Schedule work for Kier Engineers and manage their availability.

Skills

Communication

Organization

Tools

Microsoft Office

CAFAM system

Job description

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We're looking for a Customer Support Advisor to join our MOJ and Home Office contract team based in Essex.

Location: Essex
Hours: 37.5 hours per week – Monday to Friday, shifts between 8am and 5pm – some flexibility on hours available.

What will you be responsible for?

As a Customer Support Advisor, you'll support the MOJ and Home Office contract team by providing efficient administrative and operational assistance to meet service level agreements.

Your daily tasks will include:

• Communicating with internal and external customers to raise, allocate, and complete work orders via the CAFAM system.
• Scheduling work for Kier Engineers or subcontractors and managing their availability.
• Monitoring inboxes, handling escalations or delays, and managing phone cover.
• Reviewing performance reports and coordinating updates to improve outcomes.
• Supporting contract managers and maintaining accurate documentation and system records.

What are we looking for?

This role is ideal if you:

• Have an excellent telephone manner and strong verbal, written, and interpersonal communication skills.
• Are highly organized with attention to detail and accuracy in data entry.
• Are proficient with Microsoft Office, especially Excel and Outlook, and can manage multiple systems effectively.

We value potential and transferable skills, so even if you don't meet every requirement, please apply and we can discuss further.

Rewards and Benefits

We offer a wide range of benefits tailored to your needs. More information can be found here.

Diversity and Inclusion

Making Kier a diverse and inclusive workplace is a priority. We have taken steps towards this and encourage applications from all backgrounds. As a Disability Confident employer, we ensure fair opportunities for disabled applicants who meet the minimum criteria.

We look forward to receiving your application. #joinkier