Customer Service Advisor

NRS Healthcare; Bournemouth; On-site; GBP 20,000 - 26,000; Full time

Job summary

NRS Healthcare in Bournemouth seeks a passionate Customer Service Advisor to support vulnerable Service Users within the healthcare sector. The role involves arranging equipment deliveries and providing superior customer care, enhancing the quality of life for clients. Comprehensive training, a competitive salary, and generous benefits are offered, including 33 days annual holiday and an inclusive pension scheme.

Benefits

33 days annual holiday inclusive of bank holidays

Pension Scheme and Life Assurance

Exclusive employee discounts, savings, and competitions

Qualifications

• Prior experience in customer service roles.
• Possess care and compassion necessary for supporting vulnerable individuals.

Responsibilities

• Arrange equipment deliveries and collections with service users.
• Answer inbound calls from Service Users and Occupational Therapists.
• Liaise with Community Equipment Technicians to ensure smooth service operation.

Skills

Strong computer skills

Customer service experience

Care and compassion

Job description

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This isn't your ordinary Customer Service Advisor role.

Are you someone who is passionate about how we care for the most vulnerable people in society?

Our Community Service Centre in Bournemouth is currently looking for a Customer Service Advisor to join our friendly team and provide support to our Service Users.

NRS Healthcare is the UK’s leading provider of Community Equipment Services, delivering end-to-end services through all stages of equipment provision and recycling within the healthcare sector.

We are seeking highly motivated individuals to help us improve people’s quality of life and independence daily. Our services enable people to remain in their homes, preventing unnecessary hospital stays, and supporting the NHS in delivering frontline care where it is most needed.

Our Customer Service Advisors play a vital role in our service's success. Responsibilities include arranging equipment deliveries and collections with service users, answering inbound calls from Service Users and Occupational Therapists, and liaising with Community Equipment Technicians to ensure smooth service operation.

This role requires strong computer skills and prior experience in customer service roles.

Our Service Centre is based in Bournemouth, serving service users across various locations in the area.

Most importantly, you should possess the care and compassion necessary to ensure our service runs smoothly, providing the best possible customer experience for our Service users.

If interested, please click 'apply'. If shortlisted, a team member will contact you to discuss this opportunity. This is a fantastic chance to join NRS as we aim to enhance our customer service standards, ensuring efficient and professional support when it matters most to our Service users and their families.

We offer competitive salaries, comprehensive training, and a wide range of benefits, including:

• 33 days annual holiday inclusive of bank holidays (rising 1 day per year after 3 years to a maximum of 38 days)
• Pension Scheme and Life Assurance
• Exclusive employee discounts, savings, and competitions