Customer Service Advisor

JR United Kingdom; Bolton; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading company in the insurance and financial services sector is looking for a full-time Customer Service Advisor in Bolton. The role involves providing excellent customer service and managing policy administration in a friendly office environment. Candidates should have strong communication skills and a passion for service excellence. The position offers a competitive salary and various employee benefits.

Benefits

Excellent pension scheme

Employee benefits

Social events

Christmas party

Qualifications

• Experience in a customer-facing or support role.
• Strong communication skills.

Responsibilities

• Answer and resolve customer queries via phone and email.
• Manage policy administration.
• Ensure customer satisfaction exceeds expectations.

Skills

Communication

Time Management

Customer Service

Education

GCSEs in English and Maths

Job description

Customer Service Advisor, Bolton, Greater Manchester

Client: Reed- UNLIMITED

Location: Bolton, Greater Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 19.05.2025

Expiry Date: 03.07.2025

Job Description:

We are delighted to partner with our successful, professional, and friendly client to recruit a full-time Customer Service Advisor to join their team in Bolton. This office-based role offers an excellent opportunity within a reputable insurance/financial services company.

Role Details:

• Full-time, permanent
• Monday-Friday, 0900-1700 (37.5 hours/week, 30 min lunch)
• Location: Bolton - modern offices, accessible by public transport and parking available

Salary and Benefits:

• £25,000 - £28,000 per year
• Excellent pension scheme
• Employee benefits, social events, Christmas party

The Role - Customer Service Advisor

This role involves a mix of phone-based customer service and administrative tasks in a busy, friendly environment within an expanding organization.

Key Responsibilities:

• Answer and resolve customer queries via phone and email
• Manage policy administration
• Follow up on customer inquiries and convert to policies where possible
• Ensure customer satisfaction exceeds expectations
• Produce quality documents and maintain records
• Develop knowledge of company products
• Comply with company and regulatory policies
• Engage in regular learning and development

Requirements:

• Experience in a customer-facing or support role
• GCSEs (or equivalent) in English and Maths
• Customer-focused with a passion for service excellence
• Strong communication skills
• Good prioritization and time management
• Proficient IT skills and eager to learn new systems

To apply for this exciting opportunity, please submit your application soon. Shortlisting will occur shortly—don't miss out!

Wild Recruitment Ltd T/A First Recruitment Services acts as an employment agency. We are committed to equal opportunity and do not discriminate based on gender, marital status, race, religion, color, age, disability, or sexual orientation. Candidates are evaluated solely on merit, qualifications, and ability to perform the role.