Customer Service Advisor

EE; Blackburn; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join EE's Broadband Technical Team in Blackburn as a Customer Service Technical representative. You'll assist customers with broadband-related queries, providing support and solutions. This full-time role offers a competitive salary starting at GBP25,087, with opportunities for career development and flexibility in work arrangements.

Benefits

Huge discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• No specific experience required, but helpfulness and calm demeanor are essential.
• Ability to build relationships with customers.

Responsibilities

• Support customers with broadband tech-related queries over the phone.
• Assist with simple router questions and more complex issues.

Skills

Problem Solving

Relationship Building

Communication

Job description

Where: EE Blackburn Contact Centre

Salary: GBP25,087 (GBP12.82 p/h) rising to GBP25,684 (GBP13.12 p/h) at 8 months in role!

Start Date: 19th May 2025

Full Time: 37.5 hours per week

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Broadband Technical Team in Blackburn? You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way.

You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What's in it for you?

• A great starting salary of GBP25,087 rising to GBP25,684 after 8 months of being here
• Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?