Customer Service Advisor

Allscreens Nationwide Ltd; Birmingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

A Great Barr based role for a Customer Service Advisor. You will handle inbound queries via telephone, email and Freshdesk, delivering timely responses and understanding customer needs.

Ideal candidates have customer service or sales experience, strong time management and teamwork, and a proactive approach to upselling and feedback. The role offers progression and benefits in a dynamic team in the West Midlands area.

Qualifications

• Previous customer service or sales experience is essential.
• Be a good team player.
• Excellent time management and communication skills.

Responsibilities

• Manage and prioritise incoming queries via telephone, email and freshdesk.
• Respond to customers in a timely manner.
• Understand and fulfil customer requirements.
• Remain up to date on Company products and processes.
• Be decisive in problem solving and know when to escalate the issue to someone senior or to management.
• Upsell our new products and services.
• Direct prospects to the sales team when required.
• Proactive in asking for customer feedback.
• Deal with complaints or grievances and safeguard the Company's reputation.
• Keep accurate records and prepare internal reports and provide these to the Directors.
• Collaborate with team members to ensure we are providing the best client experience.

Skills

Customer service

Sales

Time management

Interpersonal skills

Tools

Freshdesk

Job description

Customer Service Advisor - Great Barr - £24k per annum plus benefits

Main responsibilities of the role will include:

• Manage and prioritise incoming queries via telephone, email and freshdesk
• To have exceptional time management, interpersonal skills and be adaptable and target drive
• Respond to customers in a timely manner
• Understand and fulfil customer requirements
• Remain up to date and knowledgeable on Company products and processes
• Be decisive in problem solving and know when to escalation the issue to someone senior or to management
• Proactively engage with current and potential customers to develop new business and identify areas of improvement
• Upsell our new products and services
• Direct prospects to the sales team when required
• Proactive in asking for customer feedback
• Deal with any complaints or grievances and safeguard the Company's reputation
• Keep accurate records and prepare internal reports and provide these to the Directors
• Collaborate with team members to ensure we are providing the best client experience.

The ideal candidate will have:

• Previous customer service or sales experience is essential
• Be a good team player

Keywords - customer service, inbound, CS Exec, customer service executive, customer service advisor, advisor, sales, inbound sales, upsell, upselling, cross selling, client management, account manager, account management, Birmingham, Great Barr, West Midlands