Customer Service Advisor

SVB Solutions; Coventry; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Private healthcare through BUPA

Medicash healthcare cash plan

Employee Assistance Programme

Life assurance

Critical illness cover

Staff discounts

Long-service awards

Regular social events

Job summary

SVB Solutions in Warwick is seeking a Customer Service Advisor to join a supportive team and help deliver exceptional service to customers. The role involves handling calls, managing inquiries, and maintaining accurate records with a focus on long-term development and work-life balance.

Applicants should bring experience in customer service, strong communication skills, and a proactive, team-focused attitude.

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in customer service or support is desirable.
• Strong telephone manner and confidence communicating with customers.

Responsibilities

• Provide professional and friendly customer service across multiple channels.
• Handle inbound and outbound calls, responding to customer enquiries efficiently.
• Resolve customer queries and complaints professionally and effectively.
• Maintain accurate customer records and databases.
• Work collaboratively with colleagues to deliver an excellent customer experience.
• Follow company procedures while maintaining high standards of accuracy and service.

Skills

Excellent communication

Interpersonal skills

Telephone manner

IT skills

Tools

Microsoft Office

Job description

Customer Service Advisor Warwick

Salary: £26,326 + Excellent Benefits
Hours: Monday Friday, no weekends or shifts
Location: Warwick, Warwickshire

We are looking for a Customer Service Advisor to join a supportive and professional customer service team in Warwick. This is an excellent opportunity for someone with experience in customer service, customer support, administration, contact centres, call centres or helpdesk environments who is looking for long-term career development and a healthy work-life balance.

Key Responsibilities of Customer Service Advisor

• Provide professional and friendly customer service across multiple channels.
• Handle inbound and outbound calls, responding to customer enquiries efficiently.
• Resolve customer queries and complaints professionally and effectively.
• Maintain accurate customer records and databases.
• Work collaboratively with colleagues to deliver an excellent customer experience.
• Follow company procedures while maintaining high standards of accuracy and service.

The successful Customer Service Advisor will have:

• Excellent communication and interpersonal skills.
• Previous experience in customer service, customer support, administration, contact centre, call centre, helpdesk or customer care is desirable.
• Strong telephone manner and confidence communicating with customers.
• Good IT and keyboard skills, with confidence using Microsoft Office.
• Excellent attention to detail and accurate data-entry skills.
• A positive, professional and team-focused approach.
• The ability to work effectively in a fast-paced customer service environment.
• Reliable transport/commuting arrangements to Warwick for an 8:30am start.

Benefits

• Structured career development and progression
• Private healthcare through BUPA
• Medicash healthcare cash plan
• Employee Assistance Programme
• Life assurance
• Critical illness cover
• Staff discounts
• Long-service awards
• Regular social events