Enable job alerts via email!

Customer Service Advisor

TN United Kingdom

Basildon

On-site

GBP 27,000

Full time

27 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team in Basildon. This role involves managing a high volume of inbound calls, booking appointments, and assisting engineers to ensure customer satisfaction. You will be the first point of contact for residents and clients, providing exceptional service and support. Ideal candidates will have a strong background in customer service and excellent interpersonal skills. Join a forward-thinking company that values customer relationships and offers a collaborative work environment where your contributions can make a real difference.

Qualifications

  • Previous experience in customer service with strong interpersonal skills.
  • Ability to maintain high-quality relationships with stakeholders.

Responsibilities

  • Provide excellent customer service support for inbound calls.
  • Book appointments and manage large volumes of communications.
  • Build sustainable relationships with clients and residents.

Skills

Customer Service
Interpersonal Skills
Telephone Skills
Administrative Experience

Job description

Social network you want to login/join with:

Position: Customer Service Advisor
Sector: Repairs
Location: Basildon / Billericay
Salary: Up to £27k per annum

We are looking for a customer care call handler to join our team in Basildon. Your primary responsibility will be to take a large volume of inbound calls, booking appointments and assisting engineers.

Responsibilities:

  1. Provide fantastic customer service support to all incoming calls including residents, clients, and other departments.
  2. Responsible for inbound calls with a helpful and professional approach.
  3. Distribute incoming calls to the relevant department.
  4. Book appointments for works by telephone and email.
  5. Manage large amounts of inbound calls, emails, and webchats in a timely manner.
  6. Identify customers’ needs and pass to the correct department.
  7. Build sustainable relationships with residents and clients.
  8. Always put the customers' needs first.
  9. Take ownership for responding to inbound communications (calls and emails).
  10. Demonstrate a good understanding of the different customer groups/personas, and tailor your style and response to appropriately meet the customer’s needs.
  11. Follow the contact centre script and/or system diagnosis tool to ensure the right information is captured and validated (e.g., contact details, preferred contact method, etc.).
  12. Accurately diagnose the issue by utilising the system diagnosis tool, supplemented by your own knowledge and experience.
  13. Where possible and appropriate, help the resident to self-solve simple and low-risk issues (e.g., checking the status of their gas or electricity meter, re-setting a blown fuse, etc.).
  14. Where an appointment is required, work to ensure that it is offered in line with contractual Service Level Agreements (SLAs), the customer’s preferences, and operational constraints.
  15. Ensure that the system is updated in a timely manner so that the client and the Operations team are in receipt of the most up-to-date information.
  16. Where a resident wants to re-book an appointment, it may be necessary to liaise directly with the Planners and Service Controllers to communicate short-notice changes.
  17. Capture detailed notes on the system to support operatives in completing a first-time fix on site.

Experience Required:

  1. You will have previous administrative experience with evidence of delivering excellent customer service and maintaining high-quality relationships.
  2. You will have excellent interpersonal skills and deliver effective interaction with all internal and external stakeholders.
  3. You will have the ability to develop and maintain good working relationships with key stakeholders and ensure best practice prevails throughout the contract.
  4. You will have excellent telephone skills and be able to obtain detailed information from telephone discussions.
  5. Repairs knowledge preferred.

For more information please call Leah Seber at Build Recruitment, or apply with your CV today.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Remote Customer Service Advisor (English-speaking)

Office Angels

London

Remote

GBP 25,000 - 35,000

3 days ago
Be an early applicant

Remote Customer Service Advisor (English-speaking)

TN United Kingdom

London

Remote

GBP 25,000 - 35,000

9 days ago

Customer Service Advisor - Remote

WNS

Ipswich

Remote

GBP 20,000 - 30,000

12 days ago

Customer Service Advisor - Fraud (Remote Glasgow)

RemoteWorker UK

Remote

GBP <29,000

4 days ago
Be an early applicant

Customer Service Advisor - Remote

TN United Kingdom

Ipswich

Remote

GBP 20,000 - 30,000

22 days ago

Customer Service Advisor

TN United Kingdom

Huddersfield

Remote

GBP 20,000 - 30,000

15 days ago

Customer Service Advisor

HSS Hire Ireland

Stretford

Remote

GBP 25,000 - 35,000

12 days ago

Customer Service Advisor

JR United Kingdom

Basildon

On-site

GBP 25,000 - 28,000

3 days ago
Be an early applicant

Customer Service Advisor (German Speaking) Customer Services London Hybrid Remote

Jellycat Toy Co. Ltd.

London

Remote

GBP 25,000 - 35,000

30+ days ago