Lettings Customer Service Specialist – Central Support

Lumesse; Annesley Woodhouse; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Aviva Digicare + car leasing

Perks at work / gym discounts

Workplace pension scheme

Job summary

Connells Group UK in Annesley Lettings is seeking a Customer Service Specialist to support branches, landlords and tenants. You will act as a central contact for queries and ensure a high standard of service across the lettings team.

The role emphasises strong communication, planning and analytical abilities, with a focus on customer retention and meeting KPI targets in a fast-paced environment.

Qualifications

• Strong customer service skills and confident communicator.
• Excellent planning and organisational skills.
• Good analytical ability and attention to detail.

Responsibilities

• Act as a central point of contact managing the effective resolution of queries from branches and staff.
• Dealing promptly and courteously with communication with internal partners.
• Providing a first-class service to maximise customer retention.
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved.

Skills

Customer service

Communication

Teamwork

Stress management

Planning

Analytical thinking

Attention to detail

Job description

Connells Group UK in Annesley Lettings is seeking a Customer Service Specialist to support branches, landlords and tenants. You will act as a central contact for queries and ensure a high standard of service across the lettings team.

The role emphasises strong communication, planning and analytical abilities, with a focus on customer retention and meeting KPI targets in a fast-paced environment.