Customer Service Advisor

Search; Altrincham; Hybrid; GBP 29,000; Full time

Job summary

A leading company in the consumer services sector is seeking a Customer Service Advisor. In this role, you will build and maintain customer relationships, resolve issues, and ensure compliance with service standards. Join a team that values personal service and offers a flexible work approach, with opportunities for growth and development.

Qualifications

• Customer-focused individuals with attention to detail and enthusiasm to learn.

Responsibilities

• Provide outstanding customer service daily.
• Monitor and meet SLAs for all customers.
• Respond to email requests within 24 hours.

Skills

Customer-focused

Attention to Detail

Enthusiasm to Learn

Flexibility

Brand Advocacy

Job description

Search Altrincham, England, United Kingdom

Customer Service Advisor

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This salary range is provided by Search. Your actual pay will depend on your skills and experience — discuss with your recruiter to learn more.

Base Pay Range

Location: Manchester – Parking Onsite – Hybrid working once competent in the role: 3 days in the office and 2 days at home, or 4 days per week.

Salary: £28,700

Working Hours

Monday to Friday, 9am – 6pm, No Weekends

Why Join Us?

Our client prides themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you’ll be central to their mission, helping new customers navigate the onboarding process and resolving issues efficiently.

What You’ll Do:

1. Build Relationships: Proactively nurture existing customer relationships via phone and email.
2. Resolve Issues: Address and resolve customer complaints promptly to ensure satisfaction.
3. Communicate Effectively: Handle customer queries through phone, email, and written correspondence.
4. Ensure Compliance: Follow processes to maintain service integrity.
5. Meet KPIs: Achieve targets such as one-call resolution, timely responses, and high-quality standards.

Key Responsibilities:

1. Provide outstanding customer service daily.
2. Monitor and meet SLAs for all customers.
3. Maintain effective communication channels with all departments.
4. Respond to email requests within 24 hours and address customer queries promptly.

What We’re Looking For:

• Customer-focused individuals
• Attention to Detail: Meticulous in all tasks.
• Enthusiasm to Learn: Keen on continual development.
• Flexibility: Adaptable to specific projects as needed.
• Brand Advocacy: Promote company culture and values.

Who You’ll Work With:

• Internal: Customer Care Team Leaders, Customer Care Manager, all internal departments.

Our Culture:

• Flexible work approach.
• Desire to learn new skills and grow within the company.
• Inspire colleagues by setting a positive example.

Ready to Make a Difference?

Join us today and be part of a team that values personal service and champions the self-employed. Apply now and help us continue leading the market with exceptional customer care!

Apply Today!

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Customer Service and Public Relations

Industries

• Consumer Services