Customer Service Advisor

JR United Kingdom; Altrincham; On-site; GBP 29,000; Full time

Job summary

A leading company in customer care is seeking a Customer Care Advisor to provide exceptional service and support to new customers. This role involves building relationships, resolving issues, and ensuring compliance with company standards. The ideal candidate will be customer-focused, detail-oriented, and eager to learn in a flexible working environment.

Qualifications

• Customer-focused individuals with attention to detail.
• Keen for continual development and adaptable to projects.

Responsibilities

• Provide outstanding customer service on a day-to-day basis.
• Monitor and ensure SLAs are met for all customers.
• Respond to email requests within 24 hours.

Skills

Customer Focus

Attention to Detail

Enthusiasm to Learn

Flexibility

Brand Advocacy

Job description

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Location – Manchester – Parking Onsite – Hybrid working once competent in the role 3 days office and 2 days at home or can work 4 days per week.

Salary - £28,700

Working Hours – Monday to Friday – 9am – 6pm – No Weekends

Why Join Us?

Our Client pride’s themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you’ll be at the heart of their mission, helping new customers navigate the learning curve of being employed through a payroll company and resolving their issues efficiently.

What You’ll Do:

• Build Relationships: Proactively nurture existing customer relationships with inspirational service over the phone and by email.
• Resolve Issues: Address and resolve customer complaints quickly, ensuring satisfaction.
• Communicate Effectively: Handle customer queries via phone, email, and written correspondence.
• Ensure Compliance: Follow compliance processes to maintain service integrity.
• Meet KPIs: Achieve targets such as one-call resolution, answering calls within a timeframe, and maintaining high-quality standards.

Key Responsibilities:

• Provide outstanding customer service on a day-to-day basis.
• Monitor and ensure SLAs are met for all customers.
• Develop and maintain effective communication channels with all departments.
• Respond to email requests within 24 hours and ensure all customer queries are addressed promptly.

What We’re Looking For:

• Customer Focused Individuals
• Attention to Detail: Meticulous in all tasks.
• Enthusiasm to Learn: Keen for continual development.
• Flexibility: Adaptable to undertake specific projects as required.
• Brand Advocacy: Promote companies culture and values.

Who You’ll Work With:

• Internal: Customer Care Team Leaders, Customer Care Manager, All internal departments.

Our Culture:

• Flexible approach to work.
• Desire to learn new skills and progress within the company.
• Inspire colleagues by setting a great example.

Ready to Make a Difference?

Join us today and be a part of a team that values personal service and champions the self-employed. Apply now and help us continue to lead the market with exceptional customer care!