Customer Service Advisor

Glen Callum Associates ltd; Sheffield; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading importer and distributor of automotive aftermarket products seeks a dynamic Customer Service Advisor in Sheffield. The role involves managing customer enquiries and sales orders, ensuring customer satisfaction throughout the process. Offering a supportive environment with Monday to Friday hours, competitive salary, and employee benefits, this position is perfect for someone with customer service experience looking to grow their career.

Benefits

25 days Annual Leave plus Bank Holidays

Pension Scheme

Free on-site Parking

Kitchen Facilities

Rest Area

Shower Facilities

Employee Assistance Program

Qualifications

• Experience as a Customer Service Advisor or Assistant is essential.
• Automotive aftermarket experience preferred.
• Working knowledge of MS Office applications, particularly Outlook, Word, and Excel.

Responsibilities

• Manage customer enquiries and provide technical information.
• Process sales orders and resolve customer issues.
• Liaise with operations for order fulfilment and support inventory controls.

Skills

Customer Service

Problem Solving

Communication

Tools

MS Office

Job description

Customer Service Advisor

Are you an experienced Customer Service Assistant / Customer Service Advisor who is well organised, dynamic and puts the customer first? Do you have the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?

If this sounds like you then a leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable front office team.

As Customer Service Advisor you will benefit from the knowledge of working for a market leader. With a supportive management team and colleagues, you will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious kitchen area where coffee and tea are provided, spacious rest area and shower facilities. Free onsite parking.

Location – Sheffield

Salary: £28,300 basic salary – 25 days Annual Leave Plus BH (32 days total) – Pension – Free on-site Parking – Kitchen Facilities – Rest Area – Shower Facilities – Employee company funded Assistance Program

The Candidate & Role:

• Be an experienced Customer Service Advisor / Customer Service Assistant.
• Automotive aftermarket / motor trade / factor experience (or similar) preferred but not essential.
• Working knowledge of MS Office to include Outlook, Word, Excel.
• Providing product and technical information to the customer.
• Liaise with the operations team to ensure the fulfilment of customer sales orders.
• Help customers with product returns and invoice queries.
• Handling customer telephone enquiries.
• Processing of Sales orders and customer invoicing.
• Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
• Dealing with trade customer collections and retail customer sales.
• Returns order processing and raising credits through the approval process.
• Organising collections of sales orders to be processed by freight forwarders.
• Customer contact via telephone to support scheduling of sales orders.
• Support quarterly stock inventory controls.

Apply in Confidence

To apply for the position of Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd [e-mail] or call Rob directly on 07398 204832 for a further chat about the job.

JOB REF 4256RC Customer Service Advisor