Customer Service Advisor

Utility People; Bury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading independent B2B Energy Supplier is seeking a Customer Service Advisor to effectively handle customer enquiries, ensure timely resolutions, and manage supply transfers. The role requires excellent customer service skills, MS Office proficiency, and the ability to build strong relationships. Benefits include 25 days holiday and an annual bonus.

Benefits

25 days holiday + BH

Annual Bonus

Flexitime

Wellbeing support

Qualifications

• Customer service experience gained in a call centre environment is essential.
• Proven working knowledge of MS Office including MS Excel.

Responsibilities

• Handle customer enquiries and ensure timely resolutions.
• Manage supply transfers and maintain asset records.
• Process change of tenancies accurately and in a timely manner.

Skills

Excellent customer service skills

Strong MS Office proficiency

Excellent verbal and written communication skills

Excellent interpersonal skills

Attention to detail

Ability to multitask

Job description

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Our client, an independent B2B Energy Supplier, is looking for a Customer Service Advisor to join their team. In this role, you’ll handle customer enquiries, ensure timely resolutions, manage supply transfers, maintain asset records and perform vital administrative tasks to support the business. To succeed in this role, you’ll need excellent customer service skills gained in a similar role, strong MS Office proficiency and the ability to build great relationships. If this sounds like you - apply today!

Key responsibilities for the Customer Service Advisor:

Process change of tenancies that occur, accurately and in a timely manner

Liaise with clients and associated third parties both verbally and in writing

Ensure customer and broker enquiries are resolved in a timely and effective manner

Shared management of the busy shared customer enquiry inbox

Process contracts ensuring that customer accounts and payment details are set up correctly

Seek to identify process or system improvements

Maintain data accuracy

Skills and experience required for the Customer Service Advisor:

Customer Service experienced gained in a call centre environment is essential

Excellent verbal and written communication skills

Excellent interpersonal skills with the ability to establish credibility and build relationships

Excellent IT skills, with proven working knowledge of MS Office including MS Excel

Excellent attention to detail and a high level of accuracy in all areas of work

Able to multitask and prioritise within a challenging environment

Able to work well both individually as well as part of a team

Benefits include – 25 days holiday + BH, Annual Bonus, Flexitime, Wellbeing support etc.