Customer Service Adviser (Permanent) (Full Time)

Renfrewshire Council; Paisley; On-site; GBP 24,000 - 27,000; Full time

Job summary

Renfrewshire Council seeks well-organised individuals for the Customer Service Unit. Responsibilities include providing high-quality customer service across multiple channels. Applicants should possess experience in customer service, along with strong organisational, communication, and customer care skills.

Qualifications

• Experience in a customer service role required.
• Proficiency with databases is essential.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver high-quality, customer-focused services across various channels.
• Support a range of duties related to customer inquiries.
• Work as part of a multi-functional Customer Service Team.

Skills

Organisational skills

Customer care

Communication skills

Education

SVQ Level 2 in Business Administration or equivalent

Tools

Microsoft Outlook

Job description

Salary: £24,874 - £26,024 per year

Contract Type: Permanent

Position Type: Full Time

Hours: 35 hours per week

Advert

We are looking for well-organised individuals to join the Customer Service Unit to ensure effective customer service is provided to our stakeholders and customers.

Responsibilities include working as part of a multi-functional Customer Service Team to deliver high-quality, customer-focused services across various channels, including telephone, face-to-face, and electronic methods.

Applicants must have experience in a customer service role, dealing with the public and supporting a range of duties. Proficiency with software such as Microsoft Outlook and databases is essential. The ability to work independently and as part of a team, meet deadlines, and maintain high-quality standards is required, along with strong organisational, customer care, and communication skills.

Desirable qualifications include an SVQ Level 2 in Business Administration or equivalent.

An assessment centre will be held at Renfrewshire House for shortlisted candidates.

If selected, you will be required to undertake a Disclosure Scotland check, the level of which depends on the role's duties. For more information, visit www.disclosurescotland.co.uk.