Customer Service Adviser (Permanent) (Full Time) - REN12606

Renfrewshire Council; Paisley; On-site; GBP 21,000 - 26,000; Full time

Job summary

Renfrewshire Council recherche des individus bien organisés pour rejoindre le service client. Vous serez responsable de la fourniture de services centrés sur le client à travers différentes méthodes de communication. Les candidats doivent avoir une expérience dans le service à la clientèle et être capables de travailler de manière autonome et en équipe.

Qualifications

• Expérience dans un rôle de service à la clientèle avec interaction publique.
• Capacité à travailler de manière autonome et en équipe.
• Compétences organisationnelles et de communication solides.

Responsibilities

• Travailler au sein d'une équipe de service client multi-fonctionnelle.
• Fournir des services de qualité à travers divers canaux.
• Maintenir des normes de qualité et respecter les délais.

Skills

Organisation

Service à la clientèle

Communication

Education

SVQ Level 2 en Administration des affaires ou équivalent

Tools

Microsoft Outlook

Bases de données

Job description

Advert

We are looking for well-organised individuals to join the Customer Service Unit to ensure effective customer service is provided to our stakeholders and customers.

Responsibilities for the role include working as part of a multi-functional Customer Service Team to deliver high-quality, customer-focused services across various channels, including telephone, face-to-face, and electronic methods.

Applicants must have experience in a customer service role involving interaction with the public and supporting a range of duties. Proficiency in software packages such as Microsoft Outlook and databases is essential. The ability to work independently and as part of a team, meet deadlines, and maintain quality standards is also required, along with strong organisational, customer care, and communication skills.

Desirable qualifications include an SVQ Level 2 in Business Administration or equivalent.

An assessment centre will be held at Renfrewshire House for shortlisted candidates.

If selected, you will be required to undertake a Disclosure Scotland check, with the level of check determined by the post's duties. For more information about Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.