Insurance Customer Service Adviser Truro

NFU Mutual; Truro; Remote; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Bonus scheme

Pension scheme

Professional development/training

35 hours a week

25 days annual leave

Job summary

NFU Mutual is seeking an Insurance Customer Service Adviser in Truro. You will be the first point of contact for customers, handling sales inquiries, policy changes, and claims with a proactive, customer-focused approach.

The role offers a competitive salary up to £24,000 plus bonus, a 35-hour week, and full training. You will work Monday to Friday in our Truro office, developing product knowledge across NFU Mutual General Insurance offerings.

Qualifications

• Previous experience in a similar customer service role.
• Excellent telephone manner and strong customer focus.
• Strong communication and problem-solving abilities.
• Proficient with MS Office; experience with MS Dynamics desirable.

Responsibilities

• Handle new sales enquiries, policy changes, and claims by phone.
• Prepare files, reports and renewal documentation.
• Assist customers visiting the office and respond to inquiries.
• Identify cross-selling opportunities and promote NFU Mutual products.
• Maintain compliance and high standards in all customer instructions.

Skills

Telephone manners

Customer service

Teamwork

Problem solving

Tools

MS Office

MS Dynamics

Job description

# Insurance Customer Service AdviserRegion: South WestLocation: TruroJob reference: ANEE02081Closing date: 4th October 2026## The role**Insurance Customer Service Adviser** **Salary Up to £24,000 + Bonus** **Full time position, permanent contract** **Location: Truro** **Monday to Friday 9.00am – 5.00pm** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. **About the Agency** As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Central Cornwall Agency, based out of our Truro office. **About the role:** You will be the first point of contact for customers. On a day-to-day basis you will be dealing with new sales enquiries, existing policy changes and claims, all with a ‘can-do’ proactive enthusiasm. Your cores activities include: • Administration duties including preparation of files and reports. • Processing and dispatching renewal documentation • Responding to customer enquiries over the telephone. • Supporting customers that visit the office. • Identifying and calling prospects to offer NFU Mutual Products and Services. • Acquiring and maintaining a knowledge of NFU Mutual General Insurance products • Reviewing and advising customers on their general insurance requirements • Enabling cross-selling opportunities to new and existing customers • Administering all customer instructions to completion and compliance standards • Producing correspondence to required timeframes and quality standards • Developing and sustaining effective working relationships with customers and relevant staff## About youThe chances are, you’ll have already worked in a similar role, you will have an excellent telephone manner and be willing to go above and beyond to provide a first-class customer experience. You will enjoy working in a busy team environment and being proactive to support the growth of the business. You will be: • Determined with a strong willingness to learn • Able to communicate effectively, both written and verbal • Able to problem solve and use your own initiative and judgement • Familiar and competent with MS Office applications (Word, Excel and MS Dynamics experience would be desirable). • Willing to work as part of a team • Have a practical and hands-on attitude • Be organised and hardworking • Well-mannered and presentable for the role • Reliable and dependable • Seeking to uphold standards • Demonstrate attributes of honesty, integrity, due skill, care and diligence • Desire to build a long-term career with NFU Mutual **Our commitment to you:** • Competitive salary with opportunity for progression • Access to bonus scheme • Contributory pension scheme • A focus on your professional development, with full training provided. • 35 hours a week • 25 days annual leave plus all UK bank holidays • Free Parking Please apply in writing with CV and covering letter to: lisa\\[e-mail] If your application for employment is unsuccessful, the Company will hold your data on file for six months after the end of the relevant recruitment process. If you agree to allow the Company to keep your personal data on file, the Company will hold your data on file for a further time period 6 months for consideration for future employment opportunities. At the end of that period your data is deleted or destroyed. **Closing date for all applications: 4th October 2026.**