Customer Service Adviser- Adviser Services

Vitality; Bournemouth; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

On target bonus

25 days holiday plus bank holidays

Pension up to 12% with employer matching

Vitality Health Insurance

Life Assurance—four times annual salary

Job summary

A leading health and life insurance company is seeking a full-time Customer Service Adviser in Bournemouth. The role involves taking inbound calls and emails in a fast-paced environment, focusing on building business relationships. Candidates should have good communication skills, and adaptability is a plus. The position offers a hybrid working pattern with extensive benefits including a pension scheme and health insurance.

Qualifications

• Experience within a customer service role is preferable but not essential.
• Ability to communicate well, both written and verbally.
• Enjoy working collaboratively to support your team.
• Collaborative approach to working with teams and partners.
• Ability to prioritise workload and take ownership.
• Customer-focused mindset in a business-to-business setting.

Responsibilities

• Take inbound calls and communicate via email professionally.
• Support servicing needs of business partners and brokers.
• Build professional relationships in a business-to-business environment.

Skills

Communication skills

Customer focused

Adaptable to change

Team collaboration

Computer literate

Computer literacy

Job description

Overview

Customer Service Adviser- Adviser Services at Vitality, Bournemouth, England, United Kingdom. Role description and benefits are provided by Vitality as part of the opportunity.

Responsibilities

• You will be joining an energetic, vibrant, fast-paced department who work collaboratively to build close professional relationships and support the servicing needs of our various business partners and brokers.
• Your role will be varied but includes taking inbound calls and communicating via email with a strong focus on interacting in a professional yet personable manner in a business to business environment.

What you need to thrive

• Experience within a customer service role is preferable but not essential
• You will have the ability to communicate well, both written and verbally
• You will be adaptable to change
• Enjoy working collaboratively to support your team and wider teams within the department
• Ability to prioritise workload and take ownership
• Customer focused, enjoys building professional working relationships in a business to business environment
• Computer literate

Working Pattern

Monday to Friday 8am-5.30pm, 40 hours per week (full time). Part-time hours available with flexibility. Hybrid role with 2 days per week in Bournemouth office.

Benefits

• On target bonus
• 25 days holiday plus bank holidays, with option to buy or sell up to 5 days each holiday year
• Pension up to 12% with employer matching up to 6%
• Vitality Health Insurance with rewards and benefits
• Life Assurance—four times annual salary

These are examples of the extensive range of benefits offered. For full details, please visit the careers page.

Note: This job description preserves the original intent and scope of the role as provided.