Customer Service Adviser

Direct Line Insurance Group plc; Glasgow; On-site; GBP 10,000 - 40,000; Full time

Job summary

An innovative insurance group is seeking passionate individuals who thrive in a collaborative environment. This role offers the opportunity to contribute to a digital transformation within the insurance industry, focusing on providing exceptional customer service and embracing technological advancements. You will be part of a team that values your unique strengths and empowers you to grow your skills while making a meaningful impact. If you are ready to chase progress and help customers feel secure, this is the perfect opportunity for you.

Job description

Here at DLG we believe that there’s no one else like you. No one with the exact same mix of strengths, quirks, skills, and thoughts. We all work together to be brilliant for our customers every day. We're proud of who we are, of what we do, and what every single one of us brings to the team.

Like what you see? When we all come together, we can achieve great things. The question is, are you one of a kind too?

Business areas

Direct Line Group is a place where tried and tested comes together with new and exciting. What every one of us has in common is that we’re always looking forward, determined to raise the bar again and again. Wherever your talents lie, you’ll be valued and rewarded here – and empowered to think differently, so you can do what’s best for our customers.

Core Functions

Covering everything from quotes to claims, this is where quality conversation meets five-star service. Whatever role you're in, you'll be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands with DLG.

We're serious about our digital transformation, investing in a tech stack that makes true innovation an everyday occurrence. If you're looking to join an organisation with the potential to reinvent an industry, DLG is the place to be.

Our reputation and claims expertise gives our customers the peace of mind that we'll get them back on the road. But as well as our repair centres, you'll find some surprising things at DLG Auto Services. We're evolving with the fast-changing auto industry, embracing technological advances and making strides towards a greener future.

This is where we build the skills we need for our continued success. With our support and development, you'll learn new skills, grow existing ones, and take your career – and DLG – in exciting new directions.

Find a role that was made for you. Be as ambitious as you dare, help customers experience that personal touch and chase after progress at every opportunity.