Customer Service Adviser

Confidential; Doncaster; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Pension

Life Assurance

Wellbeing support

Cycle to work scheme

Annual leave 33 days

Job summary

Unipart in Doncaster is seeking a Customer Service Advisor to join our team at Trax Park. This full-time role (37 hours per week) places you as the first point of contact for a portfolio of Customer Accounts, helping resolve queries, process orders, and ensure exceptional service.

You will collaborate with internal teams to troubleshoot issues, manage pricing and delivery details, and contribute to continuous improvements that drive customer satisfaction.

Qualifications

• Experience in customer service or support in a fast-paced environment.
• Strong communication and interpersonal skills for collaborative relationships.
• Understanding of rail/logistics or e-commerce/B2B platforms is a plus.
• Ability to meet tight deadlines with good time management and organisation.
• Familiarity with commercial terms and conditions is advantageous.

Responsibilities

• Act as first point of contact for a portfolio of Customer Accounts and resolve queries.
• Handle pricing, delivery information, and end-to-end order processing.
• Drive customer satisfaction and manage key enquiries.
• Collaborate across departments to troubleshoot issues and handle complaints.
• Ensure swift resolution within SLAs and maintain accurate records.

Skills

Communication

Interpersonal skills

Education

GCSEs (English & Maths)

Tools

Google Workspace

SAP

Job description

Customer Service Advisor

Location: Trax Park, Doncaster

Hours: Full time, 37 hours per week

Salary: 27,715, plus 33 days holiday (including bank holidays), pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme

About the Role

We're looking for a Customer Service Advisor to join our team in Doncaster. In this key role, you'll be the first point of contact for a portfolio of our Customer Accounts, helping to resolve queries, process orders, and ensure we're delivering exceptional service. If you enjoy problem-solving, working in a collaborative environment, and making a real impact on the customer experience, this role is for you.

• Act as the first point of contact for a portfolio of Customer Accounts, resolving queries and building strong customer relationships
• Handle pricing, delivery information, and order processing from end to end
• Drive customer satisfaction and manage key customer enquiries
• Collaborate with departments across the business to troubleshoot issues and handle complaints professionally
• Work closely with internal teams to ensure swift problem resolution within agreed SLAs
• Maintain accurate records and recognise patterns in service failures
• Support business improvement activity to design and implement processes that maximise operational performance and improve customer engagement

About You

• Previous experience in a customer service or support role, ideally within a fast-paced, transactional environment
• Strong communication and interpersonal skills, with the ability to build collaborative relationships and deliver high-quality, customer-focused solutions
• Understanding of the rail or logistics sector, alongside experience working with e-commerce or B2 B customer platforms (a distinct advantage)
• Proven ability to meet tight deadlines, with great organisation and time-management skills
• Strong contract and commercial awareness, including knowledge of commercial terms and conditions (highly beneficial)
• English and Maths GCSEs (or equivalent), backed by good analytical skills to understand and interpret data
• Confident IT skills, particularly a strong working knowledge of Google Workspace and SAP

About Unipart

We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers' supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains.

Equality, Diversity, and Inclusion

We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it's your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you 'you' - it is your talent and potential that we value most. Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.

You may have experience in the following: Customer Service Advisor, Customer Service Representative, Customer Support, Customer Care, Account Handler, Order Processing, Order Desk, Sales Support, Sales Administrator, Customer Account Coordinator, Customer Experience, Complaints Handling, Logistics, Rail, B2 B, E-commerce, SAP, Google Workspace