Customer Accounts Advisor, Delivering Exceptional Service

Confidential; Doncaster; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Pension

Life Assurance

Wellbeing support

Cycle to work scheme

Annual leave 33 days

Job summary

Unipart in Doncaster is seeking a Customer Service Advisor to join our team at Trax Park. This full-time role (37 hours per week) places you as the first point of contact for a portfolio of Customer Accounts, helping resolve queries, process orders, and ensure exceptional service.

You will collaborate with internal teams to troubleshoot issues, manage pricing and delivery details, and contribute to continuous improvements that drive customer satisfaction.

Qualifications

• Experience in customer service or support in a fast-paced environment.
• Strong communication and interpersonal skills for collaborative relationships.
• Understanding of rail/logistics or e-commerce/B2B platforms is a plus.
• Ability to meet tight deadlines with good time management and organisation.
• Familiarity with commercial terms and conditions is advantageous.

Responsibilities

• Act as first point of contact for a portfolio of Customer Accounts and resolve queries.
• Handle pricing, delivery information, and end-to-end order processing.
• Drive customer satisfaction and manage key enquiries.
• Collaborate across departments to troubleshoot issues and handle complaints.
• Ensure swift resolution within SLAs and maintain accurate records.

Skills

Communication

Interpersonal skills

Education

GCSEs (English & Maths)

Tools

Google Workspace

SAP

Job description

Unipart in Doncaster is seeking a Customer Service Advisor to join our team at Trax Park. This full-time role (37 hours per week) places you as the first point of contact for a portfolio of Customer Accounts, helping resolve queries, process orders, and ensure exceptional service.

You will collaborate with internal teams to troubleshoot issues, manage pricing and delivery details, and contribute to continuous improvements that drive customer satisfaction.