Customer Service Administrator — Service & Parts Coordinator

Liebherr Group; Biggleswade; On-site; GBP 21,000 - 28,000; Full time

Job summary

Liebherr Group in Biggleswade is looking for a Customer Service Administrator on a six-month fixed-term contract within the Refrigeration division. You will deliver exceptional customer service and administrative support to customers, retailers, service partners, and internal teams.

You will handle enquiries, coordinate service activities, process parts orders and quotations, and own the customer journey from first contact to resolution, working closely with technical teams to ensure accurate

Qualifications

• Experience in customer service, service administration, or technical support.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient with Microsoft Office and CRM systems.
• Proactive, team-focused, and customer-driven.

Responsibilities

• Provide first-line support to customers and determine when a service visit is required.
• Coordinate service visits with partners and customers via the CRM.
• Supply manuals, documentation, and technical information on request.
• Manage enquiries by phone, email, and post.
• Raise orders for parts and provide quotations and availability.
• Identify opportunities to improve administrative processes.
• Deliver outstanding customer experience from first contact to resolution.

Skills

Customer service

CRM systems

Microsoft Office

Order processing

Communication

Team collaboration

Tools

CRM software

Microsoft Office

Order processing software

Job description

Liebherr Group in Biggleswade is looking for a Customer Service Administrator on a six-month fixed-term contract within the Refrigeration division. You will deliver exceptional customer service and administrative support to customers, retailers, service partners, and internal teams.

You will handle enquiries, coordinate service activities, process parts orders and quotations, and own the customer journey from first contact to resolution, working closely with technical teams to ensure accurate