Customer Service Administrator (Reports)

Bush and Company Rehabilitation; Daventry; Hybrid; GBP 24,000; Full time

Job summary

A leading company in the rehabilitation sector is seeking a Customer Service Administrator in Daventry for a hybrid role. The successful candidate will manage workflows and assist both clients and team members, ensuring excellent communication and efficient service delivery. You will be part of a supportive environment that values hard work and client focus, alongside offering competitive benefits like healthcare and a pension plan.

Benefits

23 days holiday

Contributory pension

Healthcare scheme with Simply Health

Qualifications

• Excellent customer service skills.
• Confident communicator via phone, e-mail, face to face.
• Good administration and organisational skills.

Responsibilities

• Managing and updating the Reports incoming work list.
• Providing excellent customer service by taking and directing phone calls.
• Supporting in prioritising workload among the team.

Skills

Customer service skills

Communication

Administration

Organisational skills

Job description

Customer Service Administrator (Reports)

Location: Daventry - Hybrid
Department: Bush & Company
Salary: £23,400 pa
Hours: 35 hours per week, Mon-Fri 8.00 am to 4.00 pm
Job Type: Full time
Contract Type: Permanent

THE PURPOSE OF THE ROLE

In this customer facing role, you will interact with our Associate Expert Witnesses, Case Managers and instructing parties (insurers, solicitors) to support the Reports team with the management and coordination of workflow. This will involve dealing with customer queries and chasers and working with the Associates to manage and complete their workload to timescale.

Ideal working hours for this role are 8am – 4pm, to start the days workload review.

WHAT YOU WILL BE DOING AS REPORTS CUSTOMER SERVICE ADMINISTRATOR

• Managing and updating the Reports incoming work list.
• Providing excellent customer service by taking and directing phone calls from customers (Associates and instructing parties).
• Adding incoming work to the system each morning ready for Team Leader to begin allocation to the team.
• Supporting in prioritising workload amongst the team to aid with all workflows.
• Responding to emails and managing a wide variety of queries, sending on to appropriate teams across the company as needed.
• Liaising with the rest of the team to ensure information communicated effectively, and all systems updated accurately with relevant information.
• Support with keeping documentation across the team up to date, to include template change requests logging, training documentation, and rate reference sheets.

SKILLS AND EXPERIENCE REQUIRED

• Excellent customer service skills.
• Confident communicator via phone, e-mail, face to face.
• Good administration skills.
• Good organisational skills.

PERSONAL ATTRIBUTES

• Curious to challenge the status quo.
• Unified in working together for the same goals and vision.
• Driven to achieve, succeed and progress.
• Passionate about our customers, our business and personal performance.

A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector, helping people following life changing injuries and supporting the legal and insurance industry to care for clients.

Working with Bush & Co you can expect to work with like minded people who challenge the status quo, care about what they do, learn from each other and never take their eyes off the end goal; we think that’s pretty special.

As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to people’s lives.

We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43rd Best Small Employer in the UK for 2022.

Benefits: In addition to a competitive salary, we offer 23 days holiday, a contributory pension, and a healthcare scheme with Simply Health.

REF-221 989