Customer Service Administrator

Johnson Controls; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 25,000; Full time

Job summary

Johnson Controls is seeking a motivated Customer Service Administrator for their Solihull location. This entry-level position involves supporting sales and operations teams, providing excellent customer service, and learning the essentials of pricing and quote management. Ideal candidates should have strong organizational skills and a willingness to develop professionally in a dynamic environment.

Benefits

Life and accident insurance for eligible employees

Continuous training and professional development opportunities

Supportive working environment

Qualifications

• High school diploma or equivalent; an associate degree or coursework in business is a plus.
• Prior experience in an office or customer service role preferred.
• Proficiency in Microsoft Office (Excel, Word) is necessary.

Responsibilities

• Assist with quote preparation, reviewing client requirements for accuracy.
• Data entry and maintenance of customer and pricing information.
• Coordinate with senior staff on quote alignment with company policies.

Skills

Organizational Skills

Communication

Attention to Detail

Time Management

Problem-Solving

Education

High school diploma or equivalent

Associate degree in business, finance, or related field

Tools

Microsoft Office

Job description

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Client:

Johnson Controls

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Job Reference:

bd90a763a5d7

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Job Title: Customer Service Administrator

Location: Solihull or Sunbury
Department: Sales/Operations
Reports To: Senior Sales Coordinator

Job Overview

We are seeking a motivated and detail-oriented Sales Quotation Administrator to support our sales and operations teams in preparing and managing quotes. In this entry-level role, you will work closely with experienced team members to ensure accurate and timely quotes for our customers while learning the fundamentals of pricing and customer service. This is an excellent opportunity for someone looking to start a career in sales support, pricing, or customer service within a dynamic company.

Key Responsibilities

Assist with Quote Preparation:Support the creation of quotes by gathering necessary information from clients and internal departments.

Review Client Requirements:Help review customer specifications, product details, or project information to ensure accuracy in pricing.

Data Entry and Maintenance:Enter and update customer and pricing information in internal systems, ensuring all data is accurate and up-to-date.

Coordinate with Senior Staff:Collaborate with senior quoting associates and the sales team to ensure quotes are aligned with company policies and customer needs.

Respond to Inquiries:Assist in responding to basic client questions about quotes, pricing, and product availability.

Follow-Up on Pending Quotes:Track and follow up on open quotes with clients and internal teams to ensure timely responses.

Training and Development:Participate in training to develop your understanding of the company’s products, pricing models, and quoting processes.

What We Offer

Johnson Controls offers a competitive remuneration package based on qualifications and experience, including life and accident insurance for eligible employees. Our benefits package includes continuous training, professional development opportunities, and a supportive working environment. As part of our global team, you will be part of a diverse company that rewards excellence and inspires people to achieve their best.

Skills and Qualifications

High school diploma or equivalent; an associate degree or relevant coursework in business, finance, or a related field is a plus.

Prior experience in an office environment or customer service role is preferred but not required.

Strong organizational skills and attention to detail.

Good communication skills, both written and verbal.

Proficiency in Microsoft Office (Excel, Word); experience with CRM or quoting software is a plus.

Eagerness to learn and develop in a professional environment.

Attention to Detail:Ability to manage data entry and review information with accuracy.

Team Player:Willingness to collaborate with colleagues and learn from senior staff.

Time Management:Capable of managing multiple tasks and deadlines.

Problem-Solving:Basic problem-solving skills and the ability to think critically when needed.