Campus Student Support Administrator

Corehr; Sheffield; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

LGPS pension

USS option

Hybrid working option

Job summary

Sheffield Hallam University is seeking a Hallam Help Administrator to handle student enquiries across email, phone, in-person Help Points and webchat. The role sits within Hallam Help, supporting wellbeing, library services, student funding, disability and academic services, with a focus on creating a welcoming, student-centered experience.

Most duties are on campus between City and Collegiate campuses, with a possible hybrid arrangement.

Qualifications

• Handling student enquiries via email, telephone, face-to-face Help Points and live chat.
• On-campus role with potential hybrid working.
• Support for accessibility, wellbeing, library, student funding, disability and academic services.

Responsibilities

• Answer student enquiries via email, phone, in person, and live chat.
• Assist across City Campus and Collegiate Libraries and Help Points.
• Support continuous improvement and project work within Hallam Help.
• Contribute to providing a welcoming, customer-focused service for students.

Job description

Sheffield Hallam University is seeking a Hallam Help Administrator to handle student enquiries across email, phone, in-person Help Points and webchat. The role sits within Hallam Help, supporting wellbeing, library services, student funding, disability and academic services, with a focus on creating a welcoming, student-centered experience.

Most duties are on campus between City and Collegiate campuses, with a possible hybrid arrangement.