Customer Service Administrator (Hallam Help Administrator) Multiple roles available

Allscreens Nationwide Ltd; Sheffield; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

LGPS pension scheme

Hybrid working opportunities

Job summary

Sheffield Hallam University is seeking a Hallam Help Administrator to handle student enquiries across wellbeing, libraries, funding and international services.

The role involves responding to inquiries by email, phone, face-to-face Help Points and live webchat, mostly on campus at City Campus and Collegiate Libraries. It offers on-site working with hybrid options and a generous LGPS pension scheme.

Responsibilities

• Handling student enquiries via email, telephone, face to face Help Points and live webchat.

Job description

Hallam Help are the first point of contact for the University’s support services such as wellbeing, library, student funding, disability, academic and international services and our vision is to is to be a sector leading service that is trusted by our students and recognised as providing high quality, accessible and customer-focused service, advice, Information and support.

As a Hallam Help Administrator, you will be handling student enquiries via email, telephone, face to face Help Points and live webchat. It is an exciting time to join the Hallam Help team as it moves into its new face to face location, MyHallam at City Campus. This location is an integrated, student-friendly space offering a clear, visible ‘front-door’ for support. Alongside MyHallam, the team will continue to offer support at help points in Adsetts and Collegiate Libraries. You will be expected to listen and work with our students to improve and add value to their experience whilst empowering them to become confident, creative and resilient learners who can engage with the services they need.

The role is varied throughout the student year and student lifecycle. There may be opportunities to contribute to continuous improvement and project work.

Most of your working week will be spent working on campus between our City and Collegiate campuses. We endeavour to offer the opportunity for hybrid working but this is predominantly an on-campus role, staff are expected to be on service between 8:30am-5:00pm.

We offer a diverse range of benefits and opportunities to pursue a rewarding and fulfilling career in a supportive environment.

You will be contractually enrolled into the Local Government Pension Scheme (LGPS) one of the largest and most generous defined benefit pension schemes in the country.

Find out more about the LGPS.

If you are, or have been, a recent member of the Universities Superannuation Scheme (USS) directly prior to joining us, you can choose to opt out of the LGPS and remain in the USS. Please contact the Pensions team to discuss options available.

For this job we particularly welcome applications from ethnic minority applicants who are underrepresented in this area/this type of job at Sheffield Hallam.

The role is not likely to be eligible for sponsorship under the Skilled Worker route so if you are an international applicant, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK. For more information, please visit the UKVI Guidance before applying.

We understand the need for a healthy work-life balance. For this job we welcome applications for job-share. The nature of the work for job-share requires an equal split of the role so we would consider 2.5 days a week (18.5 hours).

To find out more, take a look at our guide to applying.

We recommend you download the job description and person specification when you apply, as this will not be available once the job has closed.

Accessibility

We are committed to ensuring our materials are accessible to all. If you encounter any accessibility barriers or have suggestions for improvement please contact us using our web accessibility report form . Your feedback helps us enhance our accessibility efforts and improve our services.

Proud member of the Disability Confident employer scheme

Customer Service Administrator (Hallam Help Administrator) Multiple roles available

Company: Sheffield Hallam University

Salary: £26,707 to £27,319 a year

Hours: Full-time

Location: Sheffield, S1 1WB

Working pattern: On-site

Job type: Permanent

Posting date: 27 Aug 2026

Closing date: 9 Sept 2026

Summary

Hallam Help are the first point of contact for the University’s support services such as wellbeing, library, student funding, disability, academic and international services and our vision is to is to be a sector leading service that is trusted by our students and recognised as providing high quality, accessible and customer-focused service, advice, Information and support.

As a Hallam Help Administrator, you will be handling student enquiries via email, telephone, face to face Help Points and live webchat. It is an exciting time to join the Hallam Help team as it moves into its new face to face location, MyHallam at City Campus. This location is an integrated, student‑friendly space offering a clear, visible ‘front-door’ for support. Alongside MyHallam, the team will continue to offer support at help points in Adsetts and Collegiate Libraries. You will be expected to listen and work with our students to improve and add value to their experience whilst empowering them to become confident, creative and resilient learners who can engage with the services they need.

The role is varied throughout the student year and student lifecycle. There may be opportunities to contribute to continuous improvement and project work.

Most of your working week will be spent working on campus between our City and Collegiate campuses. We endeavour to offer the opportunity for hybrid working but this is predominantly an on-campus role, staff are expected to be on service between 8:30am-5:00pm.

We offer a diverse range of benefits and opportunities to pursue a rewarding and fulfilling career in a supportive environment.

You will be contractually enrolled into the Local Government Pension Scheme (LGPS) one of the largest and most generous defined benefit pension schemes in the country.

Find out more about the LGPS.

If you are, or have been, a recent member of the Universities Superannuation Scheme (USS) directly prior to joining us, you can choose to opt out of the LGPS and remain in the USS. Please contact the Pensions team to discuss options available.

For this job we particularly welcome applications from ethnic minority applicants who are underrepresented in this area/this type of job at Sheffield Hallam.

The role is not likely to be eligible for sponsorship under the Skilled Worker route so if you are an international applicant, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK. For more information, please visit the UKVI Guidance before applying.

We understand the need for a healthy work-life balance. For this job we welcome applications for job-share. The nature of the work for job-share requires an equal split of the role so we would consider 2.5 days a week (18.5 hours).

To find out more, take a look at our guide to applying.

We recommend you download the job description and person specification when you apply, as this will not be available once the job has closed.

Accessibility

We are committed to ensuring our materials are accessible to all. If you encounter any accessibility barriers or have suggestions for improvement please contact us using our web accessibility report form . Your feedback helps us enhance our accessibility efforts and improve our services.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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