Customer Service Administrator -Broker Support Team

Online Direct; Northampton; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Bonus

Career development

25 days + BH

Job summary

Online Direct provides intermediary, business and technology services for B2B brokers to access the energy market. Over the last 25 years, we have evolved our offerings to support energy brokers establish and sustain long-term, successful businesses in the industry.

We’re looking for a motivated and enthusiastic Customer Service Administrator to join our team. This role is crucial for maintaining exceptional sales back office support while providing outstanding customer service.

Qualifications

• Experience in customer service or administrative roles is desirable.
• Strong communication skills, both written and verbal.
• Ability to handle a variety of queries with accuracy and professionalism.
• Confident, friendly telephone manner and professional demeanour.

Responsibilities

• Serve as first point of contact for customers, guiding them to complete energy contracts.
• Develop internal and external relationships to resolve contract queries.
• Log and complete tasks using supplier systems and other tools.
• Deliver efficient phone support and responses in line with SLAs.
• Ensure live dates are met through proactive query resolution.

Skills

Customer service

Telephone manner

Attention to detail

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Customer Service Administrator -Broker Support Team

Online Direct

Location: Hybrid / Northampton NN4 7YE, UK
job type: Permanent / Full-time
Sector and subsector: Business Support | Administration
Salary: Negotiable salary

Customer Service Administrator - Broker Support Team

Location: Hybrid working (3 days a week in our Northampton Office) Salary: £24,460- £27,000 DOE + Bonus Job Type: Full Time, Permanent,37 Hours, Monday-Friday

Online Direct provides intermediary, business and technology services for B2B brokers to access the energy market. Over the last 25 years, we have evolved our offerings to support energy brokers establish and sustain long-term, successful businesses in the industry.

We pride ourselves on our inclusive culture, emphasising shared values, team spirit and a commitment to excellence. These cultural attributes play a significant role in shaping our company and our reputation as the UK’s most trusted energy sales solution provider.

We’re looking for a motivated and enthusiastic Customer Service Administrator to join our team. This role is crucial for maintaining exceptional sales back office support while providing outstanding customer service. If you’re passionate about supporting customers, enjoy collaborating with a team, and want to advance your career in a challenging yet rewarding environment, we want to hear from you!

Responsibilities:

• Serve as the first point of contact for our customers, providing information and guidance to complete and secure energy contracts
• Develop strong internal & external relationships ensuring a collaborative service & effective resolution of contract queries
• Use different methods and supplier systems to log and complete a range of tasks
• Deliver efficient phone service, support and query responses in line with SLA’s
• Ensure contract live dates are achieved through query resolution and proactive objection management
• Develop a comprehensive understanding of supplier specific terms and conditions to address queries accurately and support customers effectively.

Person:

• Previous experience in the Utilities industry desirable
• Ideally 1-2 year’s administrative and customer service experience
• A confident, friendly and professional telephone manner
• Strong attention to detail and a commitment to producing high accuracy work levels
• Excellent communication skills, both written and verbal
• Good working knowledge of the Microsoft Office Suite
• The ability to handle and resolve a wide variety of queries effectively.

Online Direct offer a range of benefits, contributing to a well-rounded compensation package that includes financial incentives, career development and various perks designed to enhance employee’s quality of life and wellbeing*. Here’s a breakdown:

• Supportive Team Environment: Collaborate with a friendly and driven team
• Hybrid Working: Enjoy flexibility with remote working and office days
• Competitive salary + bonus: Rewarding pay with performance incentives
• Career Development Opportunities: Access to ongoing learning and development
• Generous Holidays: 25 days + bank holidays, with the option to buy additional days and an increase with length of service
• Wellbeing Perks: Company sick pay, enhanced maternity and paternity leave, and a flexible health cash plan
• Work-Life Balance: Early Friday finishes, volunteering days, and team incentive events
• Employee Awards: Reward schemes, cycle to work, death in service (DIS), and an Assistance Program (EAP)

*Some benefits subject to length of service