Practice Support Advisor - 6 Month FTC

TN United Kingdom; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Practice Support Advisor to join their team in Southampton. This role is essential for providing growth, sales, and retention support to member dentists, ensuring excellent customer service and relationship management. As the first point of contact for queries, you will work closely with field sales teams to identify growth opportunities. This is a fantastic opportunity to make a positive impact on healthcare access in the UK while developing your skills in a supportive environment. If you are passionate about customer service and want to contribute to innovative health solutions, this role is for you.

Qualifications

• Passion for excellent customer service and relationship building.
• Strong problem-solving skills and ability to handle challenging requests.

Responsibilities

• Act as a point of contact, creating a professional impression for practices.
• Build and maintain strong, long-lasting client relationships.

Skills

Customer Service

Relationship Building

Problem Solving

Job description

Social network you want to login/join with:

Practice Support Advisor - 6 Month FTC, Southampton

Client:

Location:

Southampton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a2f384bded57

Job Views:

14

Posted:

07.05.2025

Expiry Date:

21.06.2025

Job Description:

Are you passionate about making a positive impact on people’s lives? Do you want to be part of a company that is striving to revolutionise access to healthcare in the UK? At Simplyhealth, our health plans provide the opportunity to attend routine dental treatments, visit the optician, have complementary therapies (e.g., physio), and much more by providing financial support to those who really need it.

We’re not just your average health company; we aim to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we empower individuals to take charge of their health and inspire them to make the most of their wellbeing.

This is a full-time role on a 6-month contract. As Practice Support Advisor, you’ll work with the team to provide growth, sales, and retention support to our member dentists and their practices. You’ll be the first point of contact for any queries through all communication channels, mainly inbound phone calls. You’ll also collaborate with the field sales teams to identify potential growth opportunities within practices. This role is relationship-focused, requiring a passion for excellent customer service, relationship building, and problem solving.

Key responsibilities:

• Act as a point of contact, creating a professional impression for practices and aiming for first contact resolution where possible.
• Take ownership of problem solving, handle challenging requests, and escalate issues when necessary.
• Build and maintain strong, long-lasting client relationships, proactively reconnect with former clients, and ensure feedback is captured and followed up.
• Collaborate with Business Development Consultants to identify and develop sales and growth opportunities for clients.