Customer Administrator (initial 6 month fixed term contract)

Get Living London Limited; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Administrator to enhance customer experience through effective administration and support. This role involves managing customer inquiries, processing leasing tasks, and ensuring compliance with regulations. The ideal candidate will have strong customer service skills, attention to detail, and the ability to work collaboratively in a fast-paced environment. Join a forward-thinking company that values diversity and inclusion, and be part of a team dedicated to delivering exceptional service while promoting a positive workplace culture.

Qualifications

• Experience in the Build To Rent or property sector is preferable.
• Strong customer service and administration experience in property or hospitality.

Responsibilities

• Administer customer enquiries and process leasing administration.
• Manage resident contracting processes and chase rent arrears.

Skills

Customer Service Skills

Administration Skills

Communication Skills

Organizational Skills

Attention to Detail

Team Player

Tools

CRM Systems

Phone Systems

Job description

Customer Administrator (initial 6 month fixed term contract)

Overall Purpose

This role is responsible for customer experience at Get Living, from effective and efficient delivery of customercontracts,tenancyadministrationanddebtmanagement through tomeetingcustomerdemandsacrossallportfoliosandNeighbourhoods. The role handles enquiries and associated administrationinaprofessionalandtimelymanner.

• Administer incoming customer enquiries across all portfolios and Neighbourhoods to resolve all queries, providing a friendly, professional and consistently high-quality service.
• Process leasing administration for new deals tasks including, but not limited to, qualifying applications, requesting ID documents, completing reference and fraudulent checks, carrying out the Right to Rent checks and ensuring prescribed information is shared.
• Manage the resident contracting processes, ensuring compliance with all standards, legislation, including data protection and Get Living processes, controls and policies.
• Accurately update and amend the customer account ledgers, raise charges, manage direct debit set up and rent splits, receive payments, provide rent statements, and arrange collection and returns of deposits along with their re/deregistration.
• Chase rent arrears and other debt in line with the chase process for debtors, liaising with Neighbourhood Hubs and the Finance team. Supported by the SCA, liaise with solicitors on arrears or cases that require further action and legal proceedings, e.g. section notices, statutory notices, evictions and bailiff appointments.
• Achieve the required standards of performance based on KPIs including timely responses and delivery against SLAs, following Get Living processes.
• Maintain high levels of quality and satisfaction measured through feedback, ticket management and other measures, including HomeViews and Google reviews.
• Be proficient in technologies that support the team including CRM, phone systems and navigation of the external supporting systems, ensuring 100% accuracy of data recording in all systems.

Qualifications & Experience

• Experience working in the Build To Rent or property sector (preferable).
• Experience in residential contracts and lettings administration.
• Experience/exposure to residential debt management process.
• A high standard of customer service skills essential.
• Highly effective verbal and written communication.
• Organised and efficient.
• Maintains high standards with exceptional attention to detail.
• Team player.
• Operates with high levels of integrity.

Get Living Commitment

Diversity & Inclusion

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Health and Safety

Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio.

We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce.

We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision. Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit.

ESG

Get Living is committed to leading and promoting ESG initiatives as well as identifying ways to improve sustainability goals.

Customer Administrator (initial 6 month fixed term contract)

Experience

Strong customer service and administration experience in property, hospitality.