Customer Service Administrator

Huntress - Maidstone; West Malling; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

Huntress - Maidstone in West Malling is seeking a proactive Customer Service & Administration Specialist. The role offers hybrid working with the option to work from home up to 3 days per week and standard hours Monday to Friday, 9am–5pm.

You will respond to customer enquiries, maintain records, and support team processes while coordinating with internal departments to ensure excellent service. The team values organization and a proactive approach.

Qualifications

• Strong customer service and communication skills.
• Excellent attention to detail and administration skills.
• Confidence using multiple systems.
• Ability to prioritise workloads and multitask effectively.
• Positive, proactive approach to work.

Responsibilities

• Respond to customer enquiries and email queries.
• Resolve routine issues and elevate when required.
• Maintain accurate customer records and documentation.
• Support daily administrative tasks and team processes.
• Liaise with internal departments to ensure excellent customer service.

Skills

Strong customer service

Communication skills

Attention to detail

Administration skills

Multitasking

Tools

CRM systems

Job description

Customer Service & Administration Specialist

West Malling 24,800 Hybrid Working

Monday to Friday, 9am to 5pm, with the opportunity to work from home up to 3 days per week.

We're looking for a proactive and organised Customer Service & Administration Specialist to join a friendly and supportive team.

Key Responsibilities

• Respond to customer enquiries and email queries
• Resolve routine issues and elevate when required
• Maintain accurate customer records and documentation
• Support daily administrative tasks and team processes
• Liaise with internal departments to ensure excellent customer service

What We're Looking For

• Strong customer service and communication skills
• Excellent attention to detail and administration skills
• Confidence using multiple systems
• Ability to prioritise workloads and multitask effectively
• Positive, proactive approach to work

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.